Hale and Hearty

- March 25, 2017

Everyone

Food & Drink

( 93)

Description

Welcome to the Hale and Hearty App! Use your smartphone to earn Hearty Rewards like free lunch, special offers and more! For every $50 spent, you’ll earn $5. Link your credit or debit card for fast mobile payment at the store, or skip this step to use the app for loyalty alone! View our daily soup specials and order through the app for delivery and pickup (where available). You’ll also get $2 just for downloading the app, and $2 for each friend you invite.

Additional Features:
Order for delivery and pickup (select locations)
Earn rewards in-store and online
View full menu - including our daily soup specials!
Dietary and nutritional information
Store hours and locations

Questions? Comments? Find us on Facebook (facebook.com/haleandhearty), Twitter (@haleheartysoups), and Instagram (@haleheartysoups), or email us at haleandhearty@thelevelup.com.

Reviews

3.8

93 total

5 47

4 16

3 8

2 4

1 18

Does not work

Gee EL

Order menu never loads. Every other screen but that one loads just fine. I've tried on different days, different times, etc. It's literally across the street from my job and takes less time to just go there.

Kat Kaplan

Stole my rewards Had $9 in rewards, wanted to buy a large soup only to find all the money gone, never used. Horrible program, worst restaurant / fast food app I've ever encountered!

Yangin Shieh

So...my 'status' before the update is forfeited? I'm gonna assume that there were plans for this app that didn't work out. Which is fine, but when certain goals were met and the perks are taken away from you, can't help but feel salty about it.

John Horgan

Awful do not install This app is awful, things to be aware of. At first they charge you right away, totally fine. Then they let you know they will group transactions at the end and charge on the 2nd of every month. Again this is fine, however they will do this up to $150 and then charge you on any date this happens. Not cool especially since this fact is not widely known and you have to scavenge through website for this info. Would have been better if they just stopped the app charging after 150. In closing awful.

Anais Robles

Horrible charges I'm just finding out they charge you once of month for the total of your transactions during the month! What's the point of this app then? This is not a credit card company, horrible, so upsetting!

User reviews

April 27, 2017

Does not work

Gee EL March 20, 2017

Kat Kaplan November 2, 2016

Stole my rewards Had $9 in rewards, wanted to buy a large soup only to find all the money gone, never used. Horrible program, worst restaurant / fast food app I've ever encountered!

Yangin Shieh May 26, 2016

John Horgan June 29, 2016

Anais Robles December 9, 2016

Vicky Polanco December 12, 2016

So many bugs Literally cannot get an order in. It freezes and shuts down constantly. Unbelievable

Chelsea Colon July 26, 2016

Doesn't Show Menu After getting the update, it won't show me the lost of soups available at different locations.

Peace and Love June 7, 2016

Great Soup Great Staff! I enjoy the 10 Vegetable and Kale Lentil...ALL the staff are helpful...accommodating...and have great smiles. The store is organized..clean...with great atmosphere. Good music too!

Zashiana Garcia January 18, 2016

Hack charge Just got an unauthorized charge thanks to this app.

Catherine O'Connor August 27, 2015

Worked great for a while but now when I want to review the "rewards" tab it crashes every time. Please fix!!!

Sharese Hanson November 3, 2014

Credit card info... Not cool having to add my card information! With all of the data breaches these days, here's just another way for hackers to access your info. Plus, why can't I earn points with cash like I used to? Might make it easier for H&H but it isn't any better for the diners!

Hale and Hearty November 7, 2014

Hi Sharese, thanks for the feedback. Our app was designed to be a quick and secure payment platform so guests can check out faster while gaining loyalty points. Absolutely no CC info is stored on the app - the unique QR code that's generated for each transaction is encrypted and secure. We hope this answers your concern! -H&H

Sheila Muirragui November 20, 2014

Charged twice I should've listened to the reviews. Pulled up my account and saw an extra charge for $19.25. The girl at the store was really nice about it but yea I'll pass. I'm uninstalling!

Hale and Hearty January 22, 2015

Hi Sheila, The app bundles charges over time which hit your account every few weeks rather than with each use. This may be the reason you saw the charge show up later than your actual purchase. I hope this helps! -H&H

deborah nduka September 26, 2014

Amazing Love it!! It's so easy and fun to use plus they already start you with a credit to your purchase. so you know I'm really loving that.

Jordan Posner October 2, 2014

Rewards only? Why do I need to give H&H my credit card info if I just want to earn rewards and pay with cash? I think I'll stick to my paper stamp card.

Hale and Hearty October 3, 2014

Hi Jordan, We're sorry to see this! The app is built around a mobile payment system for increased ease and speed at checkout, and to award loyalty credit for every item purchased at the store rather than just soups and salads. We put a lot of great features and fun loyalty gifts into the program and hope you will consider giving the app a try! -H&H

Sam Padula November 25, 2014

Seems nice, but what about delivery? I order from here 2 or 3 times a week. I'd like to get rewarded too.

Hale and Hearty January 22, 2015

Hi Sam, we hear you! Delivery is something that may show up in future updates. -H&H

Brian Castro September 29, 2014

What's up with the red text? Couldn't read what I was typing because of the use of red text in the answer fields. Please change to white.

Hale and Hearty October 1, 2014

Thanks for your great feedback, Brian. We are aware that some users will find it difficult to read the email field and will address all legibility issues with the next update. We hope you were able to register and that you are enjoying the app. - H&H

Ben Timite September 24, 2014

Perks You get perks to buy what you already want!!!

NallyThe Queen September 24, 2014

User friendly Love how everything is at your fingertips, easy to use!!

Leo Minaya September 24, 2014

Very convenient and cutting-edge! Very convenient and cutting-edge!

MARZENCHY C September 24, 2014

Very smooth running app.

Jascha Preuss August 24, 2015

Why all the permissions? Why does this app need access to my contacts, camera, calendar and what not? I can't fight the NSA but I'm am fed up (pun intended) with all that corporate spying into my personal info and will uninstall this app. I recommend that everyone interested in their privacy do the same, until the developers (or Congress - hello!?) come(s) up with a sensible, consumer-oriented privacy regime. Enough already!

Dione Drew November 13, 2014

Got a fraudulent charge I liked the idea.... and then yesterday I got a random charge from H&H / LevelUp, and I haven't been there in a month! Feels unsecure and I'm uninstalling now. Going back to the bean card too... if I keep eating here.

Hale and Hearty December 2, 2014

Hi there Dione, thanks for the feedback. The app bundles charges over time which hit your account every few weeks rather than with each use. By saving on processing fees, we can pass more rewards on to our guests. We hope this addresses your concerns, but if you need further assistance, please email haleandhearty@thelevelup.com Thanks - H&H

Wil S. October 18, 2015

Like the app but their billing....... The app is great. In the first 30 days of you using the app they bill you immediately after you make a purchase. After those 30 days are up they don't do that anymore. Rather, they'll tally up all your purchases and bill you once a month.......don't like this method what so ever. Kinda dumb because if i give my debit card to the cashier and she swipes it ill get billed immediately. Defeats the purpose of this app! Uninstalling as we speak!