Hang Seng Personal Banking

Hang Seng Bank Ltd

About this app

Bringing you comprehensive mobile banking features and services to meet your personal banking needs, such as account opening, payment, personal finance and investment in an easy and safe way. Download it now!

Everyday banking made simple
• Open a bank account at ease with your mobile
• Check all your account balances in one go
• Make real-time transfer and pay bills easily via FPS
• Log on securely and verify transactions using Mobile Security Key and Biometric Authentication
• Deposit Hong Kong Dollar cheques without going to the branch or cheque deposit machines
• Save time and get cash securely with our App instead of physical ATM card at Hang Seng or HSBC ATMs

Enhanced banking experience personalised to you
• Personalise your own user interface to access frequently-used functions faster
• Receive personalised push notification updates for your account activities such as FPS inward payment and credit card payment due reminder
• Get a ticket before arriving at our branch for counter services to save waiting time
• Get support 24/7 for all your banking queries with our Live Chat and Virtual Assistant HARO

Access to banking products with ease
• View the latest market information on securities, FX / precious metal and funds to help you make informed financial decisions
• Invest at ease in securities, funds, bonds and more with our user-friendly interface
• Manage your credit cards in one place, where you can repay credit card, check rewards, view e-Statements and apply for instalment loan
• Place time deposits, buy / sell foreign currencies quickly and conveniently

FPS (Faster Payment System) is a real-time payment platform provided by Hong Kong interbank Clearing Limited.

This App is provided by Hang Seng Bank Limited (“Bank” or “we”). The Bank is regulated and authorised to carry out banking activities in Hong Kong SAR. The products and services represented within this App are intended for Hong Kong customers.

This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. If you are outside of Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

Hang Seng of 83 Des Voeux Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. Hang Seng is a member of the Deposit Protection Scheme (DPS) in Hong Kong. Eligible deposits taken by Hang Seng are protected by the DPS up to a limit of HKD500,000 per depositor.

Please be aware that Hang Seng isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.

This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer, solicitation or recommendation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. The information provided through this App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.

Ratings and reviews

User unfriendly app, when i am asked to input my hkid number i was confused why it didnt work. After some attempts i realise i need to click a button to see the example. It should be shown without pressing anything. Now i have to contact support to do get the access to the feature again.

Silly app! So called "security" to bar people from taking their own money. Never have I grovelled so much and jumped through so many hoops to take my own money. Mobile security key, this browser is not trusted, email verification, sms verification, second password, ID card, DOB, biometrics verification, used on too many devices already, exceeded daily transfer limit, you don't have a valid mobile number, please come to our branch. Not to mention, the frequent crashes and maintenance.

Can manage most banking activities without going to the Branch. I once had a problem of trying to renew a fixed deposit with a special rate offer which couldn't be applied. Ended up going to the Branch to renew with the offer honoured.

What’s new

This latest version includes:
• Payment Connect is now available. Customers can make or receive cross-border transfers any time almost instantly without fees.
• Customers can now keep a 90-day record of high-risk transactions through the “Your recent activities”, allowing them to track and identify any unauthorised usage.
T&Cs apply.