Terrible After stopping the app, the book starts over. So I have to remember where I left off, and when I start the app again fast forward. Remembering where I last stopped seems to be the most basic feature of an audio app. Unreal and lazy. I'll never buy an audio book from Harper Collins again
Worst experience with an online company ever. Why is this company still in business? Ordered and paid for a book and never received. Calls and emails to customer service yield nothing. Standard lines only. Wind up buying the same book from a different company. Avoid Harper Collins at all costs!
I also bought from Harper Collins website, hoping for a download I could put on CD. They made me download the app after I requested a refund and was refused. Then nothing. No book in the cloud. Customer service saying they are assessing my refund request, 4 days ago. This is the most incompetent bookseller I've encountered. Avoid at all costs or you'll lose money. And they wonder why people pirate!
Don't know what it does or doesn't do. I've never been able to login to it dispute long conversations with their support team. Hit reset password and they send email saying your password is: Yep, doesn't even tell you. Site uses email address but app asks for username. Odd the website never uses username. The short story is I bought an audio book. Long story is it is also my last one Id ever purchase. Support matters; however not to them. To quote Douglas Adams, " So long and thanks for all the fish." Never looking back at them for any reason, ever.
Get ready for a very unsatisfactory experience. HarperCollins doesn't tell you that you will be forced to use their app to listen to their audiobooks until after you've purchased them. The app has several problems: 1) It doesn't hold your place in a chapter (in fact it always restarts at the beginning of the book). 2) It doesn't tell you when it hasn't downloaded the full book onto your device - it took me a while to figure out why some of my chapters were not playing. 3) It has practically no settings to speak of (download settings, playback settings, notification settings). Can I assign *negative* stars? This is barely an app and HarperCollins will continue to damage their brand until they put more effort into this one.
It's basically a scam. Couldn't log in, couldn't get access to a purchased audio book. Will update if the situation is resolved, until then this app is just theft. I've been in contact with customer support and it sounds like it is working as intended. So, yeah, this is just a scam to steal money.
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