Hathway Broadband

Hathway Cable & Data Com Ltd.

About this app

Hathway Broadband app will enable you to conduct multiple
activities at one place with the ease and flexibility. You can do following
with the app :
(a) to book a new connection
(b) track your usage
(c) bill payment
(d) plan change
(e) Register / track all the queries raised related to service / address change / shifting / payment etc.
(f) Top up

Ratings and reviews

Worst customer support experience. I have been trying to raise a technical issue for the last 3 days, but there seems to be no way to reach an actual customer care executive. Every time I call, the IVR keeps cycling through predefined options and eventually disconnects without providing any resolution or connecting me to a real person. The network speed itself is fine, but support becomes a nightmare when you face a problem that needs human assistance.

Worst experience ever! I have requested for service discontinuation a week ago. Nobody's working on that, but I have received more than 100 calls asking me to recharge. Pathetic service. It was impossible to talk to a human being when I faced issues with network. Now I'm being bombarded with recharge reminder calls made by people. I wish they had shown half the interest in customer service when I was using the service. Will never recommend to anyone.

I am extremely disappointed with the quality of the Wi-Fi service. The calling feature over Wi-Fi performs very poorly, and the internet speed is consistently slow and unreliable. Choosing this service has been a major mistake on my part. I regret opting for Hathway Wi-Fi, as it has failed to meet even basic expectations of performance and reliability.