Reviewing the service as part of the app. Drivers much more courteous and helpful than those of competitors *cough* Uber *cough* Like the snooze feature, though I have yet to use it.
Like the new update to the app. The 5 button options really gives me flexibility and choice. The look and feel has made it more use friendly and the user tips is a nice addition
This app has a bug where you can't book cans in the future if there are no cabs currently available - it just returns a message that it's confirming your booking and never completes the booking
Still doesn't work eg choose Heathrow pick up and the error message is that can't pick up in a different country. What's worse is website also full of bugs eg couldn't process card. But when you give up and call them they charge you more for the fare despite it being their fault you're wasting your time having to book by phone. Stop trying to compete with uber on off peak price and sort your tech
Improving every year.
As part of our commitment to our customers we have introduced a dedicated feedback button directly on to your menu. Please tell us your thoughts.
Some users will also experience some home screen enhancements as part of our continued drive to improve our app.
As always we would love to hear from you and how we can improve your experience of our service.
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