Addison Lee: Taxis & Couriers

Addison Lee

About this app

Experience everyday luxury with Addison Lee! Book one of our taxis, minicabs, or couriers whenever you need them, whether it's on-demand or up to twelve months in advance. Choose from our eco-friendly electric vehicles or iconic black cabs to suit any occasion.



Download Our Taxi App and Request a Ride with Addison Lee!



Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles



On-demand: taxis in under 10 minutes in central London



London's most sustainable taxi and minicab company



Prebook up-to-12 months in advance



Airport rides with flight tracking



Business & personal accounts



We deliver parcels too with London's largest same-day courier fleet



24/7 Customer Support





Addison Lee: London's Premium Taxi App



We Guarantee:



Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered.



Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women.



Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services.



Licensed; by Transport for London: The only large operator in London with a full 5-year license.



Customer satisfaction: with a Trust pilot score of 4.2



Driver Ratings: Review and rate drivers in the app.







The boring stuff....



By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

Ratings and reviews

Thought I'd try this instead of Uber. Won't be using it again. Booked a car to pick me up, entered the correct pickup address and stood outside the building. Had a call saying I would receive a text with vehicle details as soon as possible (why not put this message in the app, and send a push notification instead of a text?). Then another call from the driver who didn't know where the pickup location was. When they eventually arrived we got straight in the car, but got charged 50p for waiting?!

Worst experience I ever had using Cab app, the driver stopped really far away from me, I even took a print screen, I asked him to come to the right position and he refused, then I was charged 18 pounds for the cancellation, of course I spoken on the support and they said the driver was there and they won't refund me. Nightmare! I waited for 30 min until the cancellation, I got a cab from another app and it arrived in 2 minutes.... I'm feeling robbed! Terrible service and and even worst costumer service.

Once again the app isn't working! Recently updated and now it's not showing when drivers have picked up the job, I'm only getting text notifications which I can follow the link sent online. The app still sayinf "upcoming" on the job but my daughter has already been picked up. Not great for safety aspect as my daughter is disabled and has the app on her phone as well but the telephone number is registered to me so she can't see anything happening unless I keep sending her screenshot updates.

What’s new

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 9.3:

Bug fixes and internal improvements

Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.