Addison Lee: Minicab & Courier

4.77K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Here for London.

Every journey is protected by our Safer Journey Initiative. We are market leaders in the industry for safety and hygiene. As we own our fleet, we have control over our vehicles as they only operate for us.

Unlike other transport providers we can guarantee:
- Transport for London approved safety partition screens to protect both you and our drivers
- Business Accounts: Available with flexible invoicing and priority services

- Accredited with Transport for London approved PCO licenses
- Supplied with hygiene and cleaning equipment for regular use between journeys

Quality Assessors:
- We have a team of mobile quality assessors constantly monitoring every single vehicle in our fleet.

Deep cleaning:
- All our vehicles are Electrostatically Spray cleaned using TECcare CONTROL solution every three months as part of our enhanced cleaning programming. We also provide facilities for all of our cars to be deep cleaned up to three times a week.

Driver ratings:
- Our in-app driver ratings include cleanliness for added peace-of-mind.

Don’t forget:
- No surges and fixed quotes
- Book for now or for up to 3 months in advance
- Vetted drivers
- 24/7 customer service
- Airport rides with flight tracking
- Free Wifi & charger
- Courier services available
- Snooze your journey if you are running late
Experience a new level of service you won’t get when booking with another provider. Download the new Addison Lee travel app, start enjoying your travel today!
Comments & feedback to:
For assistance:
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.
Updated on
Apr 27, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.67K reviews
Rory Johnson
May 19, 2023
I paid over double the rate of an Uber because it was essential that I needed to be picked up at a specific time very early in the morning. Five minutes before the dedicated pick up time I was told there was a shortage of drivers in the area. This is exactly why I booked a day in advance and used Addison Lee, because I wanted a driver booked for me ahead of time. Long story short, just use the scheduled booking option in Uber or Bolt as they are half the price and is exactly the same as AL
Did you find this helpful?
Addison Lee
May 19, 2023
Morning Rory, I am sorry to hear of the delays with your recent booking. Please send an email over to with further details and we will be happy to investigate this for you. Kind regards, Heather Customer Experience
Ralph Hancock
February 8, 2023
This app, and Addison Lee as a whole, used to work well. Not now. Recently it has said it can't find my location while displaying on the screen. The 'from' address goes blank while I'm filling in the 'to' address. It has forgotten that I paid with PayPal and refuses to let me set that up again. And it refuses to accept my perfectly valid debit card. In fact it has gone wrong in every possible way. The latest update won't even open, you just see a yellow square going round. Uninstalling now.
2 people found this review helpful
Did you find this helpful?
Addison Lee
February 9, 2023
Good Afternoon Please email Kind Regards, Linda Customer Experience Team
May 9, 2023
If I could give this company zero stars I would. They market themselves as a high end cab company which can be used by commercial clients. Tell me why I book a cab DAYS in advance only to be told just before the arranged time of pick up that there are no cab drivers? I turned up late for an M&A meeting and looked unprofessional. Avoid this company like the plague. Will never use them again.
1 person found this review helpful
Did you find this helpful?
Addison Lee
May 9, 2023
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at

What's new

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 8.19:
- Bug fixes and internal improvements.
Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.