Addison Lee: Minicab & Courier

Addison Lee

About this app

Here for London.

Every journey is protected by our Safer Journey Initiative. We are market leaders in the industry for safety and hygiene. As we own our fleet, we have control over our vehicles as they only operate for us.

Unlike other transport providers we can guarantee:
- Transport for London approved safety partition screens to protect both you and our drivers
- Business Accounts: Available with flexible invoicing and priority services

Drivers:
- Accredited with Transport for London approved PCO licenses
- Supplied with hygiene and cleaning equipment for regular use between journeys

Quality Assessors:
- We have a team of mobile quality assessors constantly monitoring every single vehicle in our fleet.

Deep cleaning:
- All our vehicles are Electrostatically Spray cleaned using TECcare CONTROL solution every three months as part of our enhanced cleaning programming. We also provide facilities for all of our cars to be deep cleaned up to three times a week.

Driver ratings:
- Our in-app driver ratings include cleanliness for added peace-of-mind.

Don’t forget:
- No surges and fixed quotes
- Book for now or for up to 3 months in advance
- Vetted drivers
- 24/7 customer service
- Airport rides with flight tracking
- Free Wifi & charger
- Courier services available
- Snooze your journey if you are running late
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Experience a new level of service you won’t get when booking with another provider. Download the new Addison Lee travel app, start enjoying your travel today!
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Comments & feedback to: [e-mail]
For assistance: [e-mail]
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PLEASE READ CAREFULLY BEFORE DOWNLOADING THE APP FROM THIS WEBSITE.
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

Ratings and reviews

I paid over double the rate of an Uber because it was essential that I needed to be picked up at a specific time very early in the morning. Five minutes before the dedicated pick up time I was told there was a shortage of drivers in the area. This is exactly why I booked a day in advance and used Addison Lee, because I wanted a driver booked for me ahead of time. Long story short, just use the scheduled booking option in Uber or Bolt as they are half the price and is exactly the same as AL

This app, and Addison Lee as a whole, used to work well. Not now. Recently it has said it can't find my location while displaying on the screen. The 'from' address goes blank while I'm filling in the 'to' address. It has forgotten that I paid with PayPal and refuses to let me set that up again. And it refuses to accept my perfectly valid debit card. In fact it has gone wrong in every possible way. The latest update won't even open, you just see a yellow square going round. Uninstalling now.

If I could give this company zero stars I would. They market themselves as a high end cab company which can be used by commercial clients. Tell me why I book a cab DAYS in advance only to be told just before the arranged time of pick up that there are no cab drivers? I turned up late for an M&A meeting and looked unprofessional. Avoid this company like the plague. Will never use them again.

What's new

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 8.19:
- Bug fixes and internal improvements.
Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.