I've been using this app for years. Always has the best deals and it's super easy to use. I've called hotels directly and still have found better deals here. I don't really understand what a service fee is considering it's a computer program but they aren't very high on this site. Also I've taken advantage of the rewards program and have gotten free nights. It's worked out well for me.
There is no different to book from another app, mostly the price is the same, but here you collect Rewards and for a traveler who is quite often away it's a bonus. By e-mail or better by call the customer services always satisfied me, solution, fast and friendly. I do prefer this page for booking a hotel room.
I hate this site I booked a hotel room and within the period I cancelled it they showed that they will return my money but it's been 4 months I haven't received my amount back. They don't even pick up the phone.
I do like the app but personally I don't see any use of it when I can simply use a computer that gives me more functions and controls. But if you're someone who cannot access a PC often to manage your hotels, this app is definitely recommended.
This is a wonderful app that is not only easy to use but has some pretty great deals as well....as for customer service i have nothing but good things to say about a great group of individuals who are there to help you out in a pinch...truly a good app to have on your phone.
Don't promise an 8% discount for using this app and then there is no such discount or terms and conditions as was stated you also can't even go on the app and find what hotels you can use the discount at
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