No easier than reaching a person by phone Too many hoops for an app. You answer personal information to verify your identity and then have to call customer service to sign up anyway! And when you call, you get the old "Due to an unusually high number of calls, there may be a long wait..." message. The app should be the solution to that problem, but it's just more of the same.
Great app. Really simple and easy to use. I was able to reimburse myself for a medical bill I had to pay OOP with no problem. I do not understand all of the negative reviews.
Worse app ever? Maybe, If you use the keyboard go or next buttons then the app progression buttons disappear. No defaults are saved, so you have to choose your only health account over and over, you have to select your only checking account over and over, you have to type in the name of your medical providers every time. The work flow is disconnected, what should be 1 work flow are 3 and you have to search through your submissions to connect them. It's like it was designed to make you give up and call or not submit at all. I'd have to really try hard to make this worse. The Web portal is just as bad. People should be sacked over this abortion.
This is the worst app I have come across of its kind. What should be a simple process is now horribly tedious...
Awful app. Way too many steps to go through EVERY TIME you submit a claim, which is every 2 weeks for us. Doesn't save provider info. Processing time is abysmal- have yet to receive any reimbursement for 2017 expenses. Previous provider had a 3 business day turn around... Not at all impressed.
It's a nifty little app for certain things I do see a couple of improvements that could be made but not bad at all.
- Bug fixes
- Improved integration with third party applications