
Jon Nelson
Horrible app with a horrible, non-intuitive interface. Additionally, despite logging in with the same device EVERY SINGLE TIME, it says I am logging in with a NEW device and requires me to set up a pin EVERY SINGLE TIME I log in. Incredibly annoying and frustrating. The alternative (trying to log in online via a web browser) is even worse and has even less options available, so I am stuck ONLY using the app that looks and feels like it was somebody's first attempt at app development.
8 people found this review helpful

Jake H
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The providers I've dealt with have been wonderful. The app itself if disastrous: constantly failing to sign in, messed up video, server errors, it would be easier to list the ways the app HASN'T been disappointing while trying to get care. As of 1/9/25 the issue I get to deal with involves signing in. I can input my username and password, tried re-installing the app, and regardless I get the same error message that my session has ended, and I need to log in again.
3 people found this review helpful

A Google user
As mentioned by multiple people, the actual app is horrible. I've entered my insurance info once, it worked for a few days then "lost" my insurance and was unable to verify. Deleted app & reinstalled. Same thing. It worked for a few days then "lost" my insurance info again. And there really isn't any tech help. I can't trust this app. I'm disappointed.
15 people found this review helpful