
GammaJack
Switched to this app from the old app, since it wouldn't let me access my account otherwise, and after I set everything up, I try to transfer money from savings to my checking account, only to be robbed of $60 from my savings while the app claims that the $60 I transfered from my savings to my checking account never existed in the first place. The old app worked fine, but someone had to ruin a perfectly good thing. I wouldn't use this app until they fix all the problems of using it.
27 people found this review helpful
Heartland Bank and Trust
January 24, 2023
Hello - thank you for your feedback. We are sorry to hear about your experience with our mobile app. We would love the opportunity speak with you. Could you please contact us at 1-855-244-1215, option 1?

Maria Burkhart
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This app SUCKS! I hate it! I used to use the mobile app all the time. Since the new app (this app) went into effect, I had to change my password upon download and upon opening it anyone can see my account balances. The new password parameters are too difficult and is something I apparently can't remember because I've been locked out everytime I try to log in! I'M NOT HAPPY!!!!!!!!!!!!!
6 people found this review helpful
Heartland Bank and Trust
February 15, 2023
Hello Maria, thank you for your feedback. We are sorry to hear about your experience with our app. We would love the opportunity speak with you. Could you please contact us at 1-855-244-1215, option 1?

Matthew Miner
This app is painful. The sole reason I installed it is mobile deposit, which crashes 9 times out of 10. I've reported it, it's been years, and nothing's been fixed. Instead, they just keep weakening security. They're removing the option for email as 2FA, which sure, isn't the best, but instead they're pushing SMS-based 2FA‽ That's literally the second-biggest security hole. The biggest, password reuse, is also heavily pushed by the idiotic decision to block password managers. Just so mismanaged.
3 people found this review helpful
Heartland Bank and Trust
May 9, 2024
Hi Matthew, we are sorry about your experience with our mobile app. We value your feedback so we can continue to make improvements.