
Matthew Miner
This app is painful. The sole reason I installed it is mobile deposit, which crashes 9 times out of 10. I've reported it, it's been years, and nothing's been fixed. Instead, they just keep weakening security. They're removing the option for email as 2FA, which sure, isn't the best, but instead they're pushing SMS-based 2FAā½ That's literally the second-biggest security hole. The biggest, password reuse, is also heavily pushed by the idiotic decision to block password managers. Just so mismanaged.
1 person found this review helpful
Heartland Bank and Trust
May 9, 2024
Hi Matthew, we are sorry about your experience with our mobile app. We value your feedback so we can continue to make improvements.

Leo
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This update is in rough shape. It's buggy. The app barely loads or work when I need it to. The old version was perfectly fine. New version has too many prompts to make single transactions or transfers. Loading times can take minutes. Account balances don't update automatically, so it displays inaccurate data via quick look function. You guys paid an app developer for this?? Please fix this!
12 people found this review helpful
Heartland Bank and Trust
April 24, 2023
Hi Leo, we are sorry to hear about your experience with our mobile app. We value your feedback. Please contact us at 1-855-244-1215, option 1 if we can be of further assistance. Thank you.

Maria Burkhart
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This app SUCKS! I hate it! I used to use the mobile app all the time. Since the new app (this app) went into effect, I had to change my password upon download and upon opening it anyone can see my account balances. The new password parameters are too difficult and is something I apparently can't remember because I've been locked out everytime I try to log in! I'M NOT HAPPY!!!!!!!!!!!!!
3 people found this review helpful
Heartland Bank and Trust
February 15, 2023
Hello Maria, thank you for your feedback. We are sorry to hear about your experience with our app. We would love the opportunity speak with you. Could you please contact us at 1-855-244-1215, option 1?