
Maria Burkhart
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This app SUCKS! I hate it! I used to use the mobile app all the time. Since the new app (this app) went into effect, I had to change my password upon download and upon opening it anyone can see my account balances. The new password parameters are too difficult and is something I apparently can't remember because I've been locked out everytime I try to log in! I'M NOT HAPPY!!!!!!!!!!!!!
5 people found this review helpful
Heartland Bank and Trust
February 15, 2023
Hello Maria, thank you for your feedback. We are sorry to hear about your experience with our app. We would love the opportunity speak with you. Could you please contact us at 1-855-244-1215, option 1?

Nate “of the Living Dead”
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Not sure how you made the app worse, but you did it. Always had problems connecting to Plaid before, thought the new app might be better... nope. Now it says "incorrect credentials" and won't connect at all, even though I'm copying and pasting the same username and password, so it's clearly not a user error. Heartland needs to step up their game, everything uses Plaid, it's silly that I panic when I see their logo. Edit 2/20 - Still no Plaid support, going on nearly 2 months now. Fix your app.
12 people found this review helpful
Heartland Bank and Trust
January 24, 2023
Hi Nate, we are sorry about your experience with our mobile app. We value your feedback so we can continue to make improvements. Please contact us at 1-855-244-1215, option 1 if the issues persist. Thank you.

Leo
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This update is in rough shape. It's buggy. The app barely loads or work when I need it to. The old version was perfectly fine. New version has too many prompts to make single transactions or transfers. Loading times can take minutes. Account balances don't update automatically, so it displays inaccurate data via quick look function. You guys paid an app developer for this?? Please fix this!
12 people found this review helpful
Heartland Bank and Trust
April 24, 2023
Hi Leo, we are sorry to hear about your experience with our mobile app. We value your feedback. Please contact us at 1-855-244-1215, option 1 if we can be of further assistance. Thank you.