Five times in a row my coupons didn't go through at the register, after entering the information on the card reader and having already checked the products, which were definitely the right products. Every time both employees and managers had absolutely no idea what to do. Half of them didn't even know this app exists. I've lost atleast ten dollars because of this. I want this to work and I like heb, but at least the coupon apps other stores use work, and my business goes where the best deal is.
I have had this app for over a year now and use it frequently. It has been great for planning my shopping trips since I live about 25 minutes from an HEB. I bought my groceries according to the coupons and weekly ad. Get to the register and enter all of my correct info and keep getting account can't be verified. I go into the app to contact customer service to see about getting this resolved and credited for what I just had to pay(my grocery bill should have been at least $30 - $50 less than what it was). There isn't a way to contact customer service for any issue. All you can do is rate your experience with different parts of the app. The kid checking out my groceries was like oh well, don't know what to tell you. Thanks a lot HEB. I used to love you.
I used to love this app a lot.....until a little over a week ago I tried to open it and it just froze on the white H-E-B screen. I emailed the developer but haven't heard a single word back so I uninstalled. *Edit to update review: Developers fixed the issue and I'm back to loving the app!*
Love it!. Less time hunting products. However, since update, aisle locations are in very light print. Hard to see. Please make them darker again! Also, please automatically add selected coupons to my list. I can't remember what I selected. I miss our on the deal and you miss our on the sale. You could make this optional.
Not the most user-friendly app, but I could forgive all that if the dang thing would stop unchecking all the items I've checked off on my shopping list. Have to constantly go through the entire list to recall what I actually need to buy. Completely unusable to me for that reason.
Use the online site to make your list, NOT this mobile app! Having trouble using the app to make my list. When I search for an item when in 'my list' section, I can't see if that specific product is available in my preferred store UNTIL it is added to my list. And I can't find a way to sort or filter so it only shows items available there...
- Resolved app startup issues
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