Five times in a row my coupons didn't go through at the register, after entering the information on the card reader and having already checked the products, which were definitely the right products. Every time both employees and managers had absolutely no idea what to do. Half of them didn't even know this app exists. I've lost atleast ten dollars because of this. I want this to work and I like heb, but at least the coupon apps other stores use work, and my business goes where the best deal is.
I have had this app for over a year now and use it frequently. It has been great for planning my shopping trips since I live about 25 minutes from an HEB. I bought my groceries according to the coupons and weekly ad. Get to the register and enter all of my correct info and keep getting account can't be verified. I go into the app to contact customer service to see about getting this resolved and credited for what I just had to pay(my grocery bill should have been at least $30 - $50 less than what it was). There isn't a way to contact customer service for any issue. All you can do is rate your experience with different parts of the app. The kid checking out my groceries was like oh well, don't know what to tell you. Thanks a lot HEB. I used to love you.
Why take away the ingredients lists for products??! This was SUCH a useful feature. I have food allergies and being able to plan my purchases before going to the store saved so much time. Now all I see are the dimensions of the product. How can that possibly be more useful than the ingredients? Oh, and I contacted the developers about this big backwards step and never heard back. Maybe someone will respond to this...
I used to love this app a lot.....until a little over a week ago I tried to open it and it just froze on the white H-E-B screen. I emailed the developer but haven't heard a single word back so I uninstalled. *Edit to update review: Developers fixed the issue and I'm back to loving the app!*
Love it!. Less time hunting products. However, since update, aisle locations are in very light print. Hard to see. Please make them darker again! Also, please automatically add selected coupons to my list. I can't remember what I selected. I miss our on the deal and you miss our on the sale. You could make this optional.
Been waiting on a HEB app for years..very easy to create a grocery list love it.. the only flaw I have with this app is that if you log in on another device it logs you out of the other device.. once they fix it to where you can log in on multiple devices at the same time this app will be perfect
- Resolved app startup issues
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