
Haley Hayden
App crashes frequently and will empty my cart. it randomly takes things out of my cart if the physical store is out of stock-however it doesn't update me or let me know. so I have to remember how many items are in cart. I started to make a physical list because I've had to redo my entire order. and yes, the app is up to date. love the recipes and features the app gives, but I'd trade it just so its functional.
10 people found this review helpful
We're sorry to see this! Please reach out to us at https://www.heb.com/contact-us, and our team will be happy to help look into this.

B P
Must manually log in to check prescriptions, as the fingerprint no longer works. No place to change this either. Have to "allow access to my account name, email, and phone number" each time I log in. Will not save in the app for some reason. Recommend making the app work like 99% of all other apps. Quick login with the method I choose (manual, fingerprint, pin, etc). And stop asking me to approve access I've approved countless times.
31 people found this review helpful
Thanks for the review, Blake. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.

Samantha Whisenhunt (Sammi Jo Scott)
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Edited again (11/8/25): I'm now having to login several times a day, even when uninstalling and reinstalling. I understand safety, but if you added the biometrics to log back in, it would be a million times better. I HATE having to go to the website, type my email, go to the next page, then put my password everytime. Please fix.
30 people found this review helpful
We're sorry you're having trouble with the My H-E-B app, Samantha. To further assist, please feel free to reach us at 1-855-803-0611 (Monday - Sunday, 8 am - 8 pm CST). Our Partners would be happy to look into this.