Ryan Towers
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Can not send my tokens out!! The wallet part does not let you send you tokens out! The problem was fixed with the new update, but only after coin dropped in price. Couldn't send when it was worth it to sell. Anyways, problem is fixed, so that is good. Just be aware that your funds are held at the whim of the developers unless you get your own decentralized wallet. Appreciate the fix.
2 people found this review helpful
Nova Labs, Inc
March 22, 2024
Ryan, we apologize for the issue. It has been fixed in the latest version 1.5.3, please update.
Shane Grems
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This app has never fully loaded. I've attempted to set up my hotspot, and your app crashed every time I input the height or before. I've reached out to support with no help. This is frustrating as I've spent 4 hours trying to deploy my hotspot, and I can't use this app because it always crashes. This is not a good look for a newer company, I understand growing pains, but this app hasn't worked for me yet. Absolute garbage app!!!!!!!!!!!!!!!!!!! I'd give zero stars if it was an option.
3 people found this review helpful
Nova Labs, Inc
March 15, 2024
Shane, we apologize for the issues you've experienced. Please update to latest version 1.5.2 which has fixes for crashes during onboarding.
Johnathan McFadden
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Past few weeks the app loads to the Wallet however it doesn't show what I can claim, it's there just the text is not loading at all even though I can just press around on the screen and it will claim the rewards still it just doesn't load the text of what I'm about to claim... I've tried uninstalling reinstalling clearing the cache etc nothing worked.
1 person found this review helpful
Nova Labs, Inc
March 15, 2024
Johnathan, we apologize for the issues you've experienced with claiming. Can you please update to the lates version 1.5.2 and if you're still running into the problems, please open a support ticket https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket