Helpling

Helpling group

About this app

Helpling is an innovative online marketplace, helping you to connect with insured domestic cleaners. With our app, you can find and book insured domestic cleaners in your area and conveniently manage your bookings. Simply create a profile or use your existing Helpling customer details to access the app. The Helpling app is only available for customers in Germany, France, United Kingdom, Ireland, Netherlands, Italy, Switzerland, Australia and Singapore.

** How Helpling works **

1. Enter your postcode to see if there are any cleaners in your area
2. Choose frequency, duration and date
3. Enter your contact information
4. The cleaner will attend on the agreed date once confirmed

- Features -

+ Convenient booking process: To make a new booking, just tell us when and how often you need your cleaner and we’ll match you with insured cleaners available for your appointment/s.

+ Profiles of cleaners: When making a new booking, you'lll see profiles of the available cleaners, including ratings and reviews from current and previous customers.

+ Overview of all your appointments: See all your upcoming appointments to help you plan your schedule.

+ Reschedule your appointments: You can now amend your appointments individually or in bulk.

+ Chat with your cleaner: You can chat with your cleaner at anytime using our integrated chat feature.

+ Secure online payments: Pay securely with any major credit/debit card. You’ll receive your electronic invoice via email after the payment has been processed.

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For more information please visit https://www.helpling.com or contact us via email: [e-mail].

Ratings and reviews

Too much limitations. You can't autonomously edit, modify or change anything after booking without contacting them. On top, they don't take any details like size of the house, pets etc, they CALL to ask!! Also you can't choose a cleaner before giving the job [review based]. They have options on the app that are not available, ex, I choose cleaning once every 3 weeks, but they force once every 2 weeks on me. The WORST part is you can't even delete your account, how is this legal?

Keeps having you to update the app when I open it once every 2 weeks. Cleaner will encounter issues like blank in their calendar especially your home address. App shows cleaner is available but admin staff will feedback buffer time etc

Looking in others comments, I am slightly surprised. Maybe I'm just lucky to get a good helper, who regularly clean my place for quite some time already, and I haven't had much problem with the app so far. I haven't had experience with their customer service yet, can't comment on that. And they didn't match up the helpers that I liked initially (and they kind of pointed that out in the beginning), but with similar price range.

What's new

- Bug fixes and stability improvements