ServicePRO Mobile

Help Desk Technology / Zunaso

About this app

ServicePRO Mobile works with ServicePRO Self service portal. ServicePRO Self service portal URL is required when you launch the app first time. ServicePRO Administrator can provide this URL.

ServicePRO is a workflow management solution that enables seamless collaboration company-wide. The solutions offered reduce costs, increase productivity and provide complete visibility across the entire enterprise.

ServicePRO mobile app offers enterprise wide workflow management at your fingertips. With the ease and convenience of an app, you can quickly answer customer queries and resolve issues through your phone. You can create requests, categorize them and send out notifications with just a few clicks.

Highlights:
1) Updating a request - Change request details like category, priority, status, assignment
2) Custom Forms - Capture additional information and facilitate simple to sophisticated workflows
3) Workspace - Review all requests in your workspace or in a custom view
4) Notifications - Notify customers by sending out emails and quick messages
5) Prioritizing - Resolve requests by priority
6) Scheduling - Get organized by scheduling out requests
7) Time & Cost Tracking - Log the time you spend working on a request
8) Workflow Templates - Access templates for creating new workflows
9) Parent-child requests - Enable related requests to be grouped together
10) Best Solutions - Search best solutions for resolving issues

What’s new

- Allowing user to download attachments