Helptal
Everyone
info
0+
Downloads
About this app
Helptal is the all-in-one helpdesk for modern support teams. This is the app your agents use to reply on the go — sign in once and your entire support inbox, live chat, customer list, and bookings calendar come with you.
WHAT YOU CAN DO
• Triage your inbox — Mine, Unassigned, and All filters, with status, priority, channel, group, and tag chips on every row. Pull-to-refresh, infinite scroll, debounced search.
• Reply in seconds — public reply or internal note, attach photos from your camera or library, attach documents, expand macros with /shortcut, drop status / priority / assignee / group / tags from a single sheet.
• Real-time chat — see "who is on your site right now," start proactive conversations, see customer typing indicators, route chats through working hours and per-agent capacity caps.
• Bookings & calendar — see today's meetings, jump straight into Zoom / Google Meet, reschedule with the in-app slot picker, cancel with a reason.
• CRM at a glance — search customers by name, email, or organization, see every ticket they've ever filed, jump into a new ticket prefilled with their context.
• Push notifications, your way — per-event toggles (assigned, replied, mentioned, SLA at risk, new chat), quiet hours timezone-aware, biometric unlock to keep prying eyes out.
• Multi-workspace — switch tenants without signing out, two-factor authentication, password reset, active sessions list with one-tap revoke.
• Localized into 10 languages — English, Spanish, French, Portuguese, German, Italian, Japanese, Korean, Chinese (Simplified & Traditional), Arabic with full right-to-left support.
WHO IT IS FOR
This app is for **agents and managers of a Helptal workspace**. You need an existing Helptal account (or a free trial at helptal.com) to sign in — the app does not create new accounts on its own.
This is not a customer-facing app. End-users contact your team through your help center, live chat widget, or any of your support email addresses; this app is what your team uses to respond.
PRIVACY
We collect only what is needed to deliver tickets and notifications to you: your account credentials, the device push token, and any attachments you choose to upload. Crash diagnostics are anonymized. We never sell data. Full privacy policy at https://helptal.com/privacy.
REQUIREMENTS
• Android 7.0 (Nougat) or later
• An active Helptal workspace and an agent or admin role on it
• Internet connection
WHAT YOU CAN DO
• Triage your inbox — Mine, Unassigned, and All filters, with status, priority, channel, group, and tag chips on every row. Pull-to-refresh, infinite scroll, debounced search.
• Reply in seconds — public reply or internal note, attach photos from your camera or library, attach documents, expand macros with /shortcut, drop status / priority / assignee / group / tags from a single sheet.
• Real-time chat — see "who is on your site right now," start proactive conversations, see customer typing indicators, route chats through working hours and per-agent capacity caps.
• Bookings & calendar — see today's meetings, jump straight into Zoom / Google Meet, reschedule with the in-app slot picker, cancel with a reason.
• CRM at a glance — search customers by name, email, or organization, see every ticket they've ever filed, jump into a new ticket prefilled with their context.
• Push notifications, your way — per-event toggles (assigned, replied, mentioned, SLA at risk, new chat), quiet hours timezone-aware, biometric unlock to keep prying eyes out.
• Multi-workspace — switch tenants without signing out, two-factor authentication, password reset, active sessions list with one-tap revoke.
• Localized into 10 languages — English, Spanish, French, Portuguese, German, Italian, Japanese, Korean, Chinese (Simplified & Traditional), Arabic with full right-to-left support.
WHO IT IS FOR
This app is for **agents and managers of a Helptal workspace**. You need an existing Helptal account (or a free trial at helptal.com) to sign in — the app does not create new accounts on its own.
This is not a customer-facing app. End-users contact your team through your help center, live chat widget, or any of your support email addresses; this app is what your team uses to respond.
PRIVACY
We collect only what is needed to deliver tickets and notifications to you: your account credentials, the device push token, and any attachments you choose to upload. Crash diagnostics are anonymized. We never sell data. Full privacy policy at https://helptal.com/privacy.
REQUIREMENTS
• Android 7.0 (Nougat) or later
• An active Helptal workspace and an agent or admin role on it
• Internet connection
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
What’s new
Initial Release
App support
phone
Phone number
+18143035286
About the developer
艾威資訊科技有限公司
info@evith.com
408028台湾台中市南屯區
五權西路二段２６２號２４樓之２
+886 978 239 606
