Heritage Bank KY

Heritage Bank - KY

About this app

Heritage Bank - Greater Cincinnati; Bank 24/7 with Heritage Bank Digital Banking.; Convenient, secure everyday banking from your laptop or digital device anytime, anywhere. Available to consumer and business customers. If you are both, toggle between your personal and business accounts. Check balances, transfer funds, check transaction history, locate branches and ATMs, notify the bank of suspicious account activity, monitor debit card activity and send wires. Link accounts and cards from other financial institutions for a consolidated view of your financial picture. Always use secure Wi-Fi to access digital banking. Member FDIC

Ratings and reviews

Login takes too long and too many steps to login. I can no longer just make 2 clicks to get a quick look at my balance. once I get in there's too many options to go thru. I dont deposit checks or pay bills from my phone ir any of that other stuff. I dont want to keep typing in my password or waiting for a security code. Im 71, I just want quick and easy. Bah Humbug.

The standard "If it isn't broke, let's break it anyway" approach to digital banking, the Heritage Bank KY app is a joke. Their entire effort to upgrade their digital banking platform, end to end, has been a debacle. Plagued by log-in delays, page loading issues, lack of real-time account snapshots, major delays in showing updated transaction status, it's another abysmal example of tailoring major changes to a corporate deadline instead of to the customer experience; badly done all around.

On christmas day, of all days, I lose access to my card because of a bug in the app. I couldn't move money, buy anything online, nothing because of the stupid bug and it's been well over 12 hours!