HHAeXchange

Homecare Software Solutions LLC

About this app

The caregiver app for all HHAeXchange users. Not applicable to Texas, Illinois, or Massachusetts.

The HHAeXchange Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone.

Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go.

Electronic Visit Verification (EVV): lock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, HHAeXchange will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates.
Scheduling: See your scheduled visits in real-time. View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home.
Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot.
Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio.
Messaging: Communicate with your agency in real-time through the App’s Message Center.


Disclaimer: The HHAeXchange Mobile Application requires an active internet connection (3G, 4G, or WiFi).

Ratings and reviews

This app is a disaster. I've had more problems with it than anything else I've had to work with in my life. The GPS is never accurate, and the "updates" it tells me are available are lies. I had to uninstall and reinstall numerous times just to be able to clock in. And even then, it's a gamble in whether or not my clock-in will be available to me when I want to clock out. You've had this app "running" for almost two years. Maintain it better, or go back to timesheets.

The app is one big glitch. It was fine a year or 2 ago, but now if I want to sign in or out through the app it's a 10 minute process. The app will close every time I open it. It constantly shutdown our gives pop ups saying that the app isn't working. In order for it to work you have to wait for it to get to a certain point and click "wait" when the pop up suggests closing the app. After that it's at least a 1 minute wait for each section to load and you have to hope it doesn't close again

If I could give this app no stars I would. Let me start off by saying this app malfunctions constantly, causing me to have to clock in/out via dial in. It's upsetting to say the least. This occurs daily with pop-up messages of the app having issues with synchronizing my location etc. Also you may clock-in/out at a particular time, and it might show a minute or two difference. One of the worst apps, but I have no choice but to use it, when it decides to work.

What’s new

This update includes messaging feature updates, performance improvements, security enhancements, and minor bug fixes to keep your experience running smoothly.