I was charged twice and never received a refund. I cant get in touch with anyone tried to email but no response. I need a vpn to be able to send a ticket through the app. Cancelled subscription through google play. They charged me but when I log in it still states my account has expired. Poor ability to communicate with.
Before the update it was working perfectly Now after last update nothing works, including Contact Support button which crashes the app. All servers are Unavailable and Favorites section grows infinitely by repeating the same countries. I agree with all other recent comments. Will apply for a refund.
The last update broke the app for me. I have to uninstall and reinstall to switch servers because after the initial pick, it tells me every other server is unavailable. Also the contact support option on the app that would collect system information does not work, when I try to use it, Google says the app stops responding and must be closed. Before the update everything worked great, but uninstalling it gets old quick after paying for the last year
I had hide my ass for years, but then it stopped working for Netflix. I was going to stay a customer, but then it stopped working for Hulu. I ended up not using it for the last 4 months of my subscription as support was unwilling or unable to help. I gave up and went with another provider.
I have to edit my previous comment and to make it clear to you HMA, the service isn't working as described and it's very annoying that I can't get the service that I paid for without interruptions. I can't help it but to ask for a REFUND.
I had this service for years. Until this past year, I have been getting disconnected from all devices....differently for each. My computer down right resets my router. My tablet just resets my wifi. Granted this wasn't an issue for the last 5 years I have had this service. UPDATE Now I cannot log on because the service keeps forgetting my password. I cannot even log onto the main website. The entire service has bugs. Reply to HMA I have tried the customer service. I don't like waiting 2 days for a reply. The chatting option is not easy to find.
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