HID Reader Manager

HID Global

About this app

HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP.

-Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function.
-Calendar is used to log the error/information.  If Calendar is not enabled logging will not function.
-Location is used to obtain the location of the Reader for administration purpose and improving user experience.  If Location is not enabled communication to readers will not function.

Ratings and reviews

Does not work with S21. Able to connect to reader and download a template. When looking for detailed information, app closes. Sometimes I can stop the service and the app will connect to reader. About 10 percent of the time I need to restart my phone to get the app to work again. Would be nice if there was a way to test the template once downloaded to the reader.

Terrible experience with the template manager side of the app. App crashes frequently at the very end of the template creation. You can not edit templates or copy and edit templates. This would be helpful if you just need to change one or two settings for testing or when you have small differences between your sites. Having to re-create templates from scratch for every change you want to make or test is just stupid. Especially when that template creation crashes right at the end of creation.

App itself works, but it is too time consuming tool for actual work. It takes ages to configure many readers, also requires rebooting of readers in configuring process. So it is not convenient at all. I do not understand how HID thinks that it is a best way to configure readers. Just to put OSDP address to the reader, takes up to 3 minutes per one reader. Imagine that you have 200 readers to program... App should have back button, if something fails you need to close app and reopen

What's new

-New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4)
-Enhanced BLE signal strength visualization: Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.
-Minor app enhancements and bug fixes.