Easy, convenient...I have been using since 2008 ( under Higher One). I am no longer a student but still use this as my one and only bank. I am 53 yrs old. This app is safe for all my banking needs. Bill pay, Direct deposit, add cash at the register, check capture. I have zero fees.
I frequently have issues with the check capture feature. Which is the most important feature that I use. This app is only good to me when it works properly. Been trying to check capture the same check for 3 days now. It wouldn't submit my check. Today, I have a "this feature is currently unavailable" message. Boooooooo!
This bank just wants to rip you off! They can't even do direct deposits correctly. Don't even try to talk to a person. It will take you 45 min of prompts. I am finding a new bank, I suggest you do the same.
Got the card thru school and decided to use it over my Rush card for my jobs direct deposit. HUGE mistake. With my Rush card I received my pay Wednesday of every pay week. With this card I receive it at noon Friday (an hour earlier than I can get a paper check). Good for budgeting and refunds but that's it.
It is fine if all you want it for is your school refunds. It used to be the only account I used but the check capture option has stopped working. Very frustrating, I have automatic payments set up through this account but will have to change to another bank due to the lack of ability to easily add funds.
Bank mobile use to be Higher one for college students. They have changed ownership and names several times since I have been a member begining in 2010. Since then they have withdrawn great features and added miscellaneous fees without giving proper notice to its memebers. This is not a smart bank for customers. They claim they work for you when all they really do is assign fees, no face to face banking, and no American tellers when you call customer service. There's no rewards, interest, or perks for long time members. Sad.
Thanks for being a BankMobile Vibe customer! Based your feedback, we:
-Improved the customer experience for check deposits
-Applied bug fixes and other performance improvements