
andrew pearson
the new update they just did, doesn't allow me to use the app at all! I can't log in. I have to use the web browser version to see my account but, I can't deposit checks like the app lets you do! I talked with customer service, and they said, the app only supports Android phones that are version 14 or higher! they must think all their customers must be rich, to have new phones, and anyone who has an earlier version, can pound sand! I really hope you fix this, or I'll be banking elsewhere!
6 people found this review helpful
Hello Andrew, thank you for your review. For security and performance reasons, our Mobile Banking app is supported by Android 14 or higher. The use of certain features, including mobile check deposit, are limited on older devices. We apologize for the inconvenience.

Kelsey Hinchliffe
App does not work anymore. Trying to log in creates a permanently looping load screen. If you get lucky and get past that, you cannot interact with anything in the app. And if you have the app loaded on your phone you can't use the mobile website because clicking "log in" reroutes you to the app that doesn't work.
3 people found this review helpful
Hello Kelsey, thank you for being a customer of bankHometown and for reaching out. We apologize for the difficulties you're experiencing. Please contact our Customer Care team at 888.307.5887 so we can better assist you.

Colin
App has a bug, as of this review. I appreciate the time & effort it takes to write & maintain the app. However, I need this app to work, when I need it to work! Typically I get the the "spinning circle of death".(depends on time of day) Doesn't matter if I am on WiFi or Data. Can someone please try to fix this? In the drop down shade on Android for account notifications & alerts, notification icon is a white circle. Can this be changed? Maybe something like an exclamation?
4 people found this review helpful
bankHometown
November 10, 2023
Hello Colin, thank you for your review and for being a customer of bankHometown. We are very sorry about the inconvenience you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 888.307.5887 if you are still experiencing difficulties here so we can help resolve this.