Horizon Blue

Horizon Blue Cross Blue Shield

About this app

The Horizon Blue app makes it easy to access your health plan information. Plus you can find care and connect with Horizon member services. The app is intended for use by Horizon members. Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association.
The Horizon Blue app is free and lets you:
• View your benefits and coverage details.
• Visit with a doctor
• View, download and share your ID card
• Find in-network doctors, hospitals and other health care professionals
• Track your out-of-pocket costs
• Submit medical claims

Ratings and reviews

App is impossible to use, can't log in at all, and poorly programmed. It rejects the date because you don't have the slashes automatically loaded into the field, and anytime you switch to another screen, such as to get the required code in text message to log on, it refreshes the screen, starting the process over again. It's the Groundhog Day of apps.

Sounds like from all the other reviews this company can't figure out how to avoid "glitches" as they call them in their replies. As a few other people have said (months ago I might add) I updated the app, attempted to log in, and nothing happens. If I use the wrong password, it tells me so. The right password just leaves me on the login screen, nothing happens. The mobile website is sometimes difficult to use. People rely on this app. This shouldn't happen every time there's an update.

Poorly thought out from a claims submission perspective. Even though I had an ebill already on my computer I couldn't use that in the app. No, I had to download it, print it, take a picture and upload it in the app. Not only that but I had to log in on my computer because you have to submit a claim form which, guess what, is not available in the app! So I had to print that and take a picture which they may or may not like based on all the dire warnings if your picture isn't good enough for them.

What’s new

Bug fixes