Absolutely Hate it Downloaded it today and tried to register 3x and it would never complete the registration process and then it would just freeze. You couldn't even leave the page. Not a good app at all. Maybe you all need to do some more testing both on registering with and without your ID.
Total waste. This app has almost 0% useful information regarding your policy. Constantly crashes. Unable to process your request now errors and signed me out after a certain amount of time even though i was actively scrolling/clicking through the info i managed to find after a misguided search. I never rate apps but this is the biggest waste of time and phone memory.
Completely nonfunctional Useless. For two days no matter what function I try I get an error message saying they're experiencing "technical difficulties" and to "try again later." Two days!
Does not work Have tried this app for several months now, didn't work before update, doesn't work now. Stays on initializing screen & will not load. If it does by chance load, cannot register. Worst app period.
Update: Works but slow The features work but take time to load. Was able to search for a doctor and see basic information. Missing the feature on the website that lets you explore more in depth covered benefits, such as limits on physical therapy per calendar year. I wanted to specifically see what was covered in terms of dermatology but couldn't find it or the app doesn't provide such specifics. Being able to view the ID card and/or request a replacement is useful. Functions about the same as the website overall: hit or miss.
Why have view id card option on phone when it doesn't work? At any time, the view id card always says "we are facing technical difficulties" almost 15 days and no luck yet. SHUTDOWN THIS USELESS OPTION PLEASE!! it doesn't provide any value for using an mobile app to view id card. Even your website gives same error when trying to print id card from laptop.
• Added In-App browser capability for new features
• UI fixes