If you want to pay for a three star hotel which actually turns out to be a one star, then Hotwire is the right place to book. Customer complaints will result in patronizing replies saying everything is final and they have nothing to do with it. Noone picking up when you try calling them. They constantly update the app without improving anything so that bad reviews for the app appear as 'for an older version'. Critique is censored. My negative ratings for a hotel stay are still not shown in the ratings.
Customer support team is very rude. I had urged to cancel reservation for a hot deal hotel that I booked. I understand that all deals are final and not cancelable. But when I called customer service, the lady manager was very rude and straight forward. She didn't use 'sir' or 'i apologies for the inconvenience'. I ask the got quite to train their customer support service agent. They do not have full knowledge about what they do.
will never use hotwire again i have used hotwire to book hotels many times throughout the years. it was my go to site. but i went to book a hotel in miami, and it was supposed to be 2 stars. instead it is a dump that received 31 1-star reviews on trip advisor out of 68 ratings. really hotire? of course they refuse to refund me on a property that clearly doesnt meet the advertised star rating. i dont care how good or bad the app is. i wont be using hotwire again, and i advise you not to either. will be consulting an attorney.
First place for saving money I use Hotwire every time I need a room. No other app can save more money. I love this app.
I really enjoyed this application for a long time!
Keep the party rolling! You can now add extra nights or even extra rooms to your Hot Rate Hotel booking.
As usual, bug fixes and improvements.
Best travel app for hotel & home reservation deals for your vacation trips!