Liars and cheats, they let hotels upcharge you whatever they want. They don't tell you if a hotel will have mandatory additional charges before taking your money and refusing to allow you to alter or cancel a reservation. Rude, incompetent liars for representatives.
Love hotwire they always give me the best deals ever
I booked on 10/20 Hotwire did not pay the hotel until today after the hotel charged my account. Hotwire did nothing to compensate me. They said we can't give you anything free,or any refund we can only give you 25.00 in got bucks? It was their fault! The hotel refunded my money asap (after hotwire paid the hotel)I've used Hotwire for years but today I will just let me know that they don't care about their customers at all! I rather pay full price and book directly with the hotel. I am very disappointed in Hotwire!
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