“How to Patient” is a Patient Experience mobile application learning tool. The application highlights key portions of the patient provider interaction from “Prior to entering the room” to the “Physical Exam” to the “Discharge Process”. Under each section, the user has the option to read a brief guideline, watch a video, and take a true/false quiz. After the quiz, the user gets emailed a certificate of completion, and, depending on institution sponsorship, possibly CME credit as well.
Although the application was designed for mobile use, it can be integrated into your current compliance training program. “How to Patient” becomes a learning module on your existing employee training platform, seamlessly providing patient satisfaction training to your employees.