Works great for checking balance and transferring money between accounts. However thats all there is. There is no way to search or sort transactions or setup new payments. And overall the design, layout and quality is very poor for such an important application by a large bank. I use the barklays mobile app and that is far more feature rich alon with a better layout. Its a shame as the app does the basics right but is somewhat usless unless you are transferring money to people youve previously transferred money to or checking your balances.
So disappointed. I've wanted to be able to check pending card payments etc for years now, still no luck, have to log on to the desktop website. Since update, fast balance won't work. Tbh I'm considering moving banks. Had enough of being the only one in the dark with my money.
App looks and feels like a dated beta version of an app that never received funding to go real. No fingerprint or pin but rather a 9 character password for every time you start the app. Kudos for allowing international HSBC accounts to be in one place - although I don't have any other than one in UK.
Does not even open (sgs8), even after updates over the last few months, sure mistakes are made, but usually they are fixed in time. Has never been well supported nor has is ever worked well in the past, even when I was an ios user. This app is trash
Why are you not listening your users? Outdated, slow, behind the competition, not user friendly... The list goes on, where's the customer care? Also have no idea how much money I have in my current account until two days later!? Why isn't it instant?
I switched banks so that I wouldn't have to use this app any more. It is a pathetic joke and is worse than some apps made by children in schools. If HSBC's internal systems are built to this standard then keep well away.
· Bug fixes and minor enhancements
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BOCHK Mobile Banking service provides general banking and securities services.