Worst banking app around Terrible app. Requires 2 passwords when all other banking apps now can be accessed by a quick pin. Also still full of bugs thinks you are still logged in each time you go into it even though you logged out correctly. Therefore you have to put your passwords in 4 times. Will be paying out credit and closing account asap just to avoid the app.
Unpleasant to use This app is an example of both bad UX and UI. Really dislike using it as even the simplest operation is very hard to do. Plus the constant loading... The main functionality I'd expect from a banking app would be notifications. Do you plan on adding those?
AAAAAGGGHHH, I cannot access my account anymore, timed out constantly. Customer service tells me to use my laptop, cannot access there either. & yes, I'm using the correct passwords. Help, will change bank if I don't get a response. Piece of crap.
Awful. For some reason decided my password is wrong, them told me I had answered my security questions incorrectly to many times- hadn't even done it once yet. Finally got to the password reset, submitted once, and not my account is locked until I call customer services.. Customer services has always been helpful but such a long process and phoning them. If I don't I'll get bank charges
Buffering alot Iv had this app a while now. I was forced into internet banking after my local bank closed. It sometimes wont connect, buffering constantly. Its very frustrating. Updated my fone yesterday, omg, down loaded the app again and it didnt recognise any of my passwords, memorable places etc. Ended up on the fone to hsbc for 50mins while they tried to help. Eventually, sorted, but have come to log on to check something,and yes youve guessed it, it wont connect to my router. Had to use my laptop.
Currently running HSBC app on Samsung Tab 3 Android 4.2.2 but this latest ver suddenly not compatible with this device. App is installed and prompting me to update before January 1st but I cannot. HSBC please fix asap. My tablet is what I use to access online banking...via the HSBC app. There is no good reason to stop support for Samsung tablet users, especially when the Android version is supported.
· Bug fixes and minor enhancements
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