This app used to work just fine, until the last update. Now I can't even log into it. I get the same message everyone. It can't log me in because of something wrong with my login info. I've used this enough to know I'm not putting in the wrong login I'd and password. I even changed my password, and it still days the same thing. Please fix this. I need to use this app, and I've tried for about 2weeks. 😡
I have a dental plan through Humana. As it stands right now, I cannot log in through their website or the app. I have an automatic payment scheduled for 2/1/18, but I have no way of accessing my Humana account at all. This is the most frustrating experience I have ever had with an insurance company, and that is really saying something. I just want to pick a dentist for God's sake!
Well, I have to up my review to 4 stars. The app is finally working on my android tablet and phone. I dont know ecactly when the issue was fixed. I had been using the website for several weeks. Won't open on my android phone or tablet. I downloaded it last week. It worked fine 2 times. Now, it just keeps trying to load then I get an error message saying to try again later. I have no problem logging directly into the website. Navigation on the website is a little convoluted, the main menu across the top disappears on some pages, forcing you to backtrack. After several minutes of searching, I was able to find what I needed. They should have beta tested the site for ease of use before releasing it. They really need to fix this app.
I'm not sure about how well or poor the app works, but I do know that the company as a whole, SUCKS!!! You call to find help or to figure out why suddenly they don't want to cover a drug I have been taking for years and years. When your not being hung up on, or transfered to every different department, you can't get a straight answer from anyone once you do finally get a live person. Everyone you talk to, gives you different or false information... I'm over this company as a whole.
I'm sick of this app! I can't login. I can't reset my password because I can't remember the answer to my security question. I can't find anywhere to email Humana and can't call while sitting here in the doctors office.
I have vision and dental through humana... why does it only offer information regarding the dental but also does not give any real info like copay amounts or services covered? Seems like a waste of storage space taken.
Bug fixes & improvements. Original, eh?!
Madhya Pradesh Poorv Ksherta Vidyut Vitaran Company Ltd. Jabalpur.