
Jeanette Griffin
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Do not get this SIM card if traveling. Purchased a plan for one month while traveling. Never got it to work. Specifically did not sign up for reoccurring payments, they charged me for another month. Was helped promptly through email after leaving a 1-star review, and the matter is resolved, but the app wouldn't open after I tried to use the chat for help feature so all help was rendered through email. 3 stars for prompt customer service and working with me from abroad.
6 people found this review helpful
Hutchison 3G UK Ltd
August 5, 2022
I do apologise Jeanette and hope in the future when travelling we can make sure you have the appropriate signal. -George

J P
Service has good coverage and reasonable prices, but customer service and web support sorely lacking. When it works straight out of the box, it's fine and trouble-free. But, if there's a technical issue? Not so much. App is okay; does what it's supposed to as long as there are no technical issues.
1 person found this review helpful
Hutchison 3G UK Ltd
July 11, 2022
Hi J P - many thanks for taking the time to leave us your feedback. It's great to hear you're enjoying SMARTY overall, but disappointing to read you've not had the best experience with our Customer Support team. We'd love to hear what we can do better so feel free to email team@smarty.co.uk with your feedback. Many thanks. -Louis

IcedEvolution
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Have been using smarty since the summer and so far so good. Unlimited data for 20 quid is a great price. might get the odd bit of network loss in some places like most of any networks, but overall, it's perfectly fine and glad I found it. App is easy to use, can auto renew. And if don't easy to just manually do it with the payment going through quick etc. ** 1 negative is you can't use the data while on calls which can be rather annoying sometimes though**
Hutchison 3G UK Ltd
November 28, 2024
Thanks for the review! -Tascha