SMARTY

Hutchison 3G UK Ltd

About this app

Exciting things have been happening at SMARTY HQ and our new app is now available, packed full of great features that will make managing your account easier.

- Check your data usage
- Renew your plan
- Purchase add-ons
- Easy access to web chat, help and support
- Refer your friends to SMARTY and get a reward

Ratings and reviews

This app is redundant. As a new user, it does not let you log into the dashboard until you activate your SIM, which I haven't received after 7 business days. Im supposed to find a tracking ID which I don't see in my despatch email after paying for the SIM. The app then refers you to a bot (which is still in 2020) and offers you fixed responses in the age of AI which is in no way conversational... it's ridiculous. Not so "smart", Smarty! Can someone from Smarty please help me?

Do not get this SIM card if traveling. Purchased a plan for one month while traveling. Never got it to work. Specifically did not sign up for reoccurring payments, they charged me for another month. Was helped promptly through email after leaving a 1-star review, and the matter is resolved, but the app wouldn't open after I tried to use the chat for help feature so all help was rendered through email. 3 stars for prompt customer service and working with me from abroad.

I would strongly advise that if you plan to get more than one contract with Smarty, don't! The app literally locks you out of ALL of your contracts if you happen to close the first one you got with them. I have had no end of problems with Smarty, and it all comes down the thier rubbish app. Ive even had my contract locked from making any changes because a glitch with the App. I'm so sick of the problems Ive moved all my contracts over to ID Mobile and I won't be looking back.

What’s new

General experience improvements.