They mailed me my card activated it, I transferred funds to my Movo account. Then Movo decides they want to verify my Identity and suspend my account and is holding my funds.. UPDATE... TODAY IS MARCH 20TH.. THEY ARE LIARS THEY HAVENT UNLOCKED OR FIXED MY ACCOUNT LIKE THEY STATE IN TB THEIR POST ON HERE !!! THEY ARE STILL HOLDING MY MONEY AND REFUSING TO UNLOCK MY CARD OR ACCOUNT.... HORRIBLE WAY TO DO BUSINESS... I WOULD NOT RECOMMEND MOVO TO ANYONE...
Unable to load my card using a my debit, credit, or prepaid card. I've heard that then disabled debit loads and will re-enable soon but no word on this yet.
Update: The CEO contacted me personally because of the issues I've had. He was very prompt and helpful in addressing all of my issues and concerns. Customer service is very important to this company. Recently, I have had zero issues with the application. Previous Review: I had nothing but issues with this app and account. I've tried loading the card with my debit card, but that didn't work. I contact customer support and receive an email right away saying that debit card loads are temporarily not working and that I can load the account via ReadyLink. I tried loading my card at a ReadyLink location and that didn't work. I called customer service and they informed me that my card was not setup for ReadyLink. That's weird because the card says ReadyLink on it and customer support sent me an email saying I can load the card via ReadyLink. I tried loading card with my bank account; now I receive an email saying my account have been flagged and suspended by risk prevention for loading card with my bank account. Also that once verified it can take 5 business days for my funds to be available. That's odd because the app FAQ says 3 business days. It sad that I have to verify who I am again, after doing so with customer service and being in contact with customer support through email. It's disappointing to have to go through this just to load the card.
Very helpful and friendly staff gets back to you within mins with an answer for your question or any concerns you may have less than a 10 min turn around to answer my questions
Can't load the dam card with my card..and that's the whole idea of it....correct? Can you let me know when fixed?
You guys should integrate a finger print scanner. That is the thing now.
More bug fixes and improvements. Let's Movo!