HanseMerkur ServiceApp

HanseMerkur Krankenversicherung AG

About this app

The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well.

Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.

Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and depending on your cover accessing various health services for both people and animals.

FEATURES

Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.

You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.

Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:

• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract

E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.

Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.

Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.

SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.

The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).

REQUIREMENTS
To use the ServiceApp, you need an active contract in the field of health insurance, pet health or pet surgery insurance, or dog liability insurance.
Your smartphone must be running Android 11 or later.

CONTACT
If you have any questions or suggestions regarding the app, please email [e-mail] or call [phone].

Ratings and reviews

Other than the fact the "computer" that checks the bills is constantly making errors that stop me from properly getting reimbursed resulting in hour long phone calls on hold to Hanse Merkur, since July the app can't take photos without having a device restarted. As soon as you take the picture of the bill, for no reason it goes blurry. For every single upload, I have to restart my phone to avoid this problem.

it is difficult to take good pictures. the text detection is not the best. keeping track of the bills is also difficult as it is not possible to arrange the bills or archive closed cases. other than that it is still convenient to use I have to correct myself, actually you can archive documents by click and holding. with a better text detection I would give five stars

Update: the response of the developers - see below - is appreciated; it looks like a five star rating is around the corner... // The HanseMerkur ServiceApp ist not available for Android tablets e.g. Google Pixel. The old generation who needs it most are not able to cope with smaller displays on mobile phones. It is does not take a developer much to make it available for tablets. This would add much value to the App and support the older generation.

What’s new

- Behebung eines Fehlers der Belegerfassung/-einreichung