I have updated my rating after using the app for about a year now. Updates since my original one-star post have made this app very useful. It is nice to see that a retailer and app developer listen to the complaints by customers and make necessary changes. Is the app perfect? No - it still hiccups occasionally, and sometimes it is slow to load (e.g., by comparison to the Starbucks app), but it works pretty well most of the time.
Sooo freakin slooow! Considering the size and expertise of this company, this app is crap. It loads too slowly, responds even more slowly, and behaves unpredictably. Want to reload a card ("give this company money"!)? Well, be prepared for frustration. Four levels of security for a simple Reload? I can pay 4 credit card bills in the time it takes to complete a simple one-time reload. 3 Stars is actually being generous.
I hadn't used the app in a while and the other day I decided to check my balance using the app. Everything worked perfect. My balance was there. It was kind of low so I reloaded my card with $25 right from the app. That went perfect. For a while. Update: Locked out of my account. I called customer service. They said they would fix the problem. Well that was a year ago. Now, I re-installed the app. STILL locked out. Tried to create a new account. Nope. Said the card was registered to another account (which a can't access). So a big waste of time and effort. Crap.
Poor app Whoever designed it, he has done very bad job. Feel it more comfortable carrying tim card in my wallet. It took half an hour to create account. Its not any cibc or td bank app. They should make it more user friendly
Truly bad. This card works well when u finally get money onto it. The log in is horrible. I get locked out every time I try to reload money. Then u follow their instructions to reset password and that doesn't work. Still locked out. So frustrating when the security on ur coffee card is more difficult then ur major banks account. Shouldn't be this hard
I love the fact that I can merge several Tim's cards and pay with the app. However when I try to load the app with a credit card, it doesn't accept my payment, even though I tried several cards and with correct info. Then it locks me out and I have to call support which are useless. Also its not responding fluidly, something is hogging it up. I hope they will improve this app in the near future. Meanwhile I'm out.
Performance improvements and enhancements
Quickly order, pay, reload your Starbucks Card and earn free drinks or food.
It's the fastest way to pay, track your Stars, and reload your Starbucks Card.
It's the fastest way to pay, track rewards, and reload your Starbucks Card.