Not impressed The app works ok, but I've had several occasions when the driver has been assigned and on its way in time only to be assigned another driver that's 10 minutes away: when I asked about that I was basically told I was lying because the app automatically assigns the closest driver, so there's obviously an issue somewhere. Not to mention the fact I've never had a driver turn up on time with this horrendous company.
Works well BUT "No hidden charges" is a complete lie. UPDATED EXPERIENCE: Based on an £18.90 charge estimated by the app at the time of booking, my daughter was charged £45 for the exact booked journey. The company has not responded to telephone or written complaints. Previously BUT just reduced it to 3 stars because the service charge of £4.20 for using any debit/credit card is a bit of a sting.
Good idea spoiled by DODGY drivers You get an estimated fare when you book and the driver then plucks a fare out of thin air while claiming to have waited 24 minutes for you to get in the car! At least wear a mask or something if you want to try and rob me. Removed from device.
God send, use all the time had an issue once with pricing in car but phoned up office and they sorted it straight away. 5 stars
Great company Always used this company and find the manager nothing but helpful always willing to help in anyway he can! Never experienced an attitude with him.
Cant fault it i use it a lot no issues with drivers or anything though i got a bit confused about a 'wait and return' and seprate return journey this resulted in 2 cars instead of using the same one for the wait and return journey could i suggest such an option be added to the app Manager was very helpful in explaining my mistake
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