Swachhata-MoHUA

JANAAGRAHA CENTRE FOR CITIZENSHIP AND DEMOCRACY

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been redeveloped by CMS Computers.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

Mostly a stupid app While some of my complaints have been acted upon, the rest are being rejected under the pretext of the image being unclear. I took photos during the day. The construction debris close to electric poles is a threat to everyone passing by and it has been like this for months. And it also doesn't allow you to upload a picture from the album.

Dear [App Developer Name], I am writing to report several issues I am experiencing with your application. Despite having granted all necessary permissions within my device settings, the app repeatedly prompts me to "grant all permissions" whenever I attempt to use any feature. Additionally, the current location feature is not functioning correctly and fails to detect my position. Due to these persistent technical difficulties, I am currently unable to use the app effectively. Could you please

​"I reported a sewage water leakage through this app, but the experience has been dishonest. I received a call from the working team claiming the issue was solved and that a repair team was sent. However, no one ever arrived, and the leak is still there. Despite no work being done, they closed my complaint in the system. The app is useless if the maintenance teams use it to fake their performance metrics instead of actually fixing leaks. Please reopen my case and send a real team."

What’s new

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's report bug section. We're happy to help.