Swachhata-MoHUA

2.1
53.3K reviews
5M+
Downloads
Content rating
Everyone
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About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump

・Garbage vehicle not arrived

・Dustbins not cleaned

・Sweeping not done

・Dead animals

・Public toilet(s) cleaning

・Public toilet(s) blockage

・No water supply in public toilet(s)

・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to team@ichangemycity.com or call 1969 helpline. We're happy to serve better to empower your active citizenship.
Updated on
Jul 1, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
Data can’t be deleted
2.1
53.3K reviews
Saravanan Sambantham
June 29, 2022
Very worst app developed by Central government. The app seems to favor government, as it is always loading and doesn't allow to view or change resolved complaints. Even new complaint it is keep on spinning...
Ashutoosh Panddey
June 30, 2022
I am from JABALPUR (M.P). Not even single time cleaning is done after posting a complaint. And in this app status has been changed from open to resolve. Why launch such a thing if there is no use. Just to show to other states or cities. In Jabalpur this app is useless.
Gaurav Goyal
June 29, 2022
My complaint was acted on in under 30 minutes. Best ever time to action from any department. Keep up the great great work!!

What's new

- UI Enhancements
- Bug fixes

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report bug section. We're happy to help.