PLN Mobile

P L N

About this app

Hey Electricians!

Buy electricity tokens, pay bills, make complaints, apply for new installations and add power easily through PLN Mobile! PLN Mobile is the most complete application for all things electricity in Indonesia.

Things that can be done at PLN Mobile:
1. Easy electricity payment from the App
To make it easier to buy tokens and pay bills, PLN Mobile provides direct payment features using bank Virtual Accounts, digital wallets or credit card services. In addition, PLN Mobile provides cheaper, exclusive tokens.
2. Independent Meter Record Reporting (SwaCAM)
PLN Mobile provides its own metering feature to make it easier to calculate your bill. No more need to interact and wait for officers!
3. Complaints
PLN Mobile provides a complaint feature that is equipped with the Auto Dispatch feature, making it easier to forward and monitor reports directly to the nearest available technical officer (valid in several locations). In addition, this application can provide notifications regarding blackouts around your location or home, including when the electricity is back on.
4. Electrical service submission (install new and add power)
Frequent power outages due to lack of power and need a new plug in your home or office? Apply directly to change power and install a new one more easily and just in the palm of your hand.
5. ICONNET and other features
As the most complete electricity application in Indonesia, PLN Mobile also provides other features such as internet installation (ICONNET), electricity repair (ElectricQu), and SPKLU (Charge.In).

With a variety of features presented, what are you waiting for? Come on, download PLN Mobile!

Helpdesk : [e-mail]
Contact center: (area code) 123

Published by :
PT PLN (Persero) Pusat

Ratings and reviews

The app is lagging, seems you need to re-size your resources. Buying tokens takes considerably long time which is a surprise since I expect this app to be better compare to third parties particularly in doing this one. I read that you are currently improving the platform causing this kind of issue; but doing so shouldn't affect 'production'. Oh, email verification is lagging as hell. I'm still waiting for it to arrive on my inbox. Update OCT 25, 2023: Much better experience, fast and responsive

The time estimate for power outages is useless, it only shows 3 hrs outage period no matter what. Currently waiting a 3+ hr power outage, the 3rd one this week. Excellent performance as always PLN

The token purchased in this app very slow, it takes hours to receive the token, very annoyed. Payment has been made but the purchased status "still waiting for payment" huff...! Need improvement

What's new

- Payment Channel Hotfixing
- Marketplace peningkatan fitur : PLN Insentif, complaint handling, logistic, keranjang pesanan, pembayaran cicilan,
- Permohonan PV rooftop
- Voucher Listrik transaksi postpaid
- SPKLU peningkatan fitur lokasi (EVDS)