Omni Cpaas

Omni Cpaas Solution

About this app

Omni Cpaas is an all-in-one communication platform (CPaaS) for businesses to reach and engage customers across every major channel — WhatsApp, RCS, SMS and Voice — from a single app.

Whether you're running a marketing campaign, sending transactional alerts, or chatting with customers in real time, Omni Cpaas brings all your channels together in one place.

KEY FEATURES

• WhatsApp Business — Send template messages, run campaigns, and reply to customers with a built-in live agent inbox. Supports text, images, documents, buttons and carousels.

• RCS Messaging — Deliver rich cards, carousels, media and interactive buttons with full preview before you send.

• SMS — Launch bulk and transactional SMS campaigns with sender ID support and fallback options.

• Voice — Place and manage voice campaigns and calls.

• Live Agent Chat — Handle two-way conversations with customers across WhatsApp and RCS from one unified inbox.

• Media Library — Upload and reuse images, documents, audio and video, with inline preview and picture-in-picture playback.

• Campaign Builder — Create, schedule and send campaigns with an easy step-by-step flow.

• Reports & Analytics — Track delivery, campaign, schedule and API reports across every channel with clear dashboards and detailed logs.

WHY OMNI CPAAS

• One app for WhatsApp, RCS, SMS and Voice
• Real-time customer conversations with live agents
• Rich, interactive message formats
• Detailed delivery and performance reporting
• Secure login and account management

Omni Cpaas helps businesses of every size communicate smarter, faster and on the channels their customers already use.