iWorQ Service Request includes a web interface or portal, which is added to your homepage with a simple link or button. Citizens enter a request, and it creates a new request in the iWorQ database. Citizens can track the status of that request via automated number via the web, rather than making a phone call, allowing your staff to focus on other duties. This makes your office effective and efficient. It saves time and money while creating a way to interact directly with your end customer.