Needs to remember login Every time I need to report an outage, check an outage status, check usage, pay bill etc I have to log back in, even while leaving the app open!! Example: report an outage, must log in, then go to check my bill, must log in again, then go check on the outage I just reported, must log in again. Just awful design.
Straight, user-unfriendly garbage. I have an easier time accessing my bank account info. Why do I have to jump through hoops to pay a bill? That's just rubbing it in.
Re enter info Everytime Not a user friendly application. What good is the convenience of being on my phone, if I have to carry around all my account info. It looked nice.. then I tried to use it..
"Internet offline" Seems the app only works when there are no issues. When there's an outage, every Internet app on my phone works but this. It still says Internet offline yet I can post this review.
Needs account #?? I think someone forgot the reason for having apps . . . EASE OF USE! Why can't we use our normal sign on information that is used on the desktop? Nobody keeps their account number laying around when going to pay bills. Poorly designed app
Its ok App is only good for checking and reporting outages. You should NOT use this app to pay your bills. The app does not actualy allow you to login, only your bill. I have several problems paying my bill this way so i have opted to login to the site like i always do. No charge to pay, and its my account with national grid NOT western union.
This app has been expanded for customers in our Brooklyn, Staten Island, Queens and Long Island regions.
Customers now have the ability to:
• Make a one time payment through Western Union
• View pay in person locations on an interactive map
• Access important gas safety information including reporting of gas outages
• Connect with us on Instagram
Use the Lansing Board of Water & Light Outage Center to view and report outages.