National Grid

1.6
914 reviews
100K+
Downloads
Content rating
Everyone
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About this app

This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make one-time payment through Speedpay. In addition to this, the app provides important news updates, access to safety tips and important contact information.
Updated on
Mar 9, 2022

Data safety

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1.6
914 reviews
DJ S
July 4, 2020
Finally, an app to pay my utility bill and look at previous months' charges. However, it is very primitive. I have to look up and physically enter my 10 digit account number every month when I pay my bill. (Who memorizes account numbers?! Oh, and don't forget to erase the dash if you copy and paste it!! ) There's no option for the app to remember my login information or to create a login ID. No biometric login option either. Maybe NG could use their profits to design a more user-friendly app!
60 people found this review helpful
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bob maitino
February 19, 2022
The app sucks. You cant even choose ENGLISH as a language when it prompts you, so I cannot proceed from there. Plus navigating around as a guest is confusing. There is no easy way to get to the power outages list, without signing in. It asks too many questions, like more than a doctor would ask. No easy way to navigate. When you open the app, there is no immediate prompt to Sign in.
29 people found this review helpful
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Maddie Perett
June 4, 2020
I was tempted to give this one star but there are a few helpful things, like the outage map and the safety info. However, the layout is odd. And I had downloaded this because I was looking for a quick, simple way to pay my bill. There should be an option to log in using username/password but instead it is account number and first 4 letters of last name. This app needs some serious updates.
24 people found this review helpful
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What's new

Mobile app improvements for National Grid Customers