So much better than what it was Long overdue. Way faster & smoother than previous app. My only issue is that the the fingerprint scanner doesn't work for login with my phone, Galaxy Note 4. I emailed the developers about the issue but haven't received a response in over a month.
Great ! But..... Everything is great. But.....I lost my wallet so I went to website to freeze my account and card , I could not find a phone #for "lost and stolen" . I had to Google a 24 hr customer hotline. I jumped through 15 minutes of pressing numbers before it allowed me to talk with a human. Absolutely ridiculous !. FAIRWINDS Please just put a direct phone # in the FAQ section for " Customer lost or stolen" cards.
Took me 30 minutes to do a mobile deposit for whatever reason. Captured perfect pictures of the check only to be told the app couldnt find the edges. Very behind the times with the mobile banking app
Great for on the go! No better way to deposit checks! Interface is intuitive and offers good instructions to ensure your check is accepted and additional transfer and balance checking functions work smoothly and securely.
App works well It's simple to use, and works well. I use it all the time. I have very few complaints except that it needs more features and that online deposit is useless. All in all a very functional app
Mobile Deposit Feature Horrible All other parts of the app are great except for the mobile deposit feature. It takes me 20 minutes just to deposit a check via the mobile app. This is because whenever I take a picture of the back of the check it tells me it's too bright but yet the picture looks perfect! So I have to go around to different areas of the house for 'darker' lighting until I get a pic that the app likes. I don't ever have my flash on either so the brightness is not due to my flash. Please fix this awful and frustrating glitch.
Announcing Android Fingerprint support! If you have an Android Marshmallow device and it has a fingerprint sensor then say good bye to having to enter your password.
We continue to make updates to our app with a new look and feel when you are looking at accounts, recent transactions, and when you are making transfers.