Great customer service. Received my card as expected. Received many emails with updates on the status of the accounts i opened. 7-10 means business days PEOPLE & thus far One United has not failed me. Reading is fundamental. Be mad at only yourself if u don't read. Transaction don't reflect immediately within the app like most Banks such as BofA , TDBANK,Chase. Running tape of funds SUCK ! GOT TA DO BETTER !
Recently opened an account to support the movement and was a little surprised it had fingerprint scanner support at least, lol! Overall the app lacks some key options IMO. Would be nice to have the ability to view your account and routing numbers with having to do so on the desktop site. Who has time to do all that in today's mobile first world. I plan on using this primarily as a savings account since as others mentioned transactions aren't updated immediately... Maybe if they figure that out I can use the checking account more. The app otherwise is okay... Not the best and definitely not the worse lol!
So far so good Reading some of the comments where people weren't getting their cards and pins for like 3 or 4 weeks was mind bottling for me... I got my card and pin within the 7-10 days they said it would come in... Have had 0 issues so far...
It's ok..... Customer support is closed on the weekends. You have to write your life story on a back of a mobile deposit. Cannot find atms in my area... so banking is inconvenient and cumbersome. Can't open up a business account... can't open up a minor or teen checking. Lost a lot of options and features by switching to this bank. I am hoping that by getting the support better features and customer service can be added.
Very upsetting I opened this account because I believe in supporting my people. My deposit was drafted from my account immediately after I applied for the account. Those funds were not credited to my account in 5 days so I called to discuss it. By this time, I had received my debit card. When I spoke to the representative she stated there was a delay in the back office and that my funds would be credited the next day. They werent and still haven't after I was told on 3 different occasions that they would be. 12 days later
Works very well Works just like any other banking app. The only snag I hit is when you deposit a check you must write "for mobile deposit only" or their system will reject the deposit. Nice job one united I'm proud to be a customer!!
Announcing Android Fingerprint support! If you have an Android Marshmallow device and it has a fingerprint sensor then say good bye to having to enter your password.
We continue to make updates to our app with a new look and feel when you are looking at accounts, recent transactions, and when you are making transfers.