Work on the rewards catalog It would be nice to be able to just see every single thing instead of blindly picking categories. As a former IHG employee, it's the number one thing guests would complain about when I'd mention the app. Very frustrating.
Can not book any Resort I can not book any Holiday inn Resort it will not show them on the app please fix this. If you need more information please comment back.
Trying to find a "Holiday Inn" corporate hours contact to discuss "standards" & procedures is difficult. Amost as incoherent as communicating with mgmt at a hotel. Is English comprehension considered a quality or an impediment of the business plan?
New update is bad I don't know who thought this change was a good idea but change it back. I can't even figure out if I'm logged in.
Online Check-in Needed Marriott and Hilton apps have mobile check-in capability. Would be nice to see the same for IHG.
Clumsy Not very user friendly. Also the pop up notifications I receive don't lead to the message when I click into them, they just open the app. The message disappears...
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