I&M On The Go Personal

I&M Bank

About this app

Banking has never been easier. The I&M App allows you to enjoy unique banking services on your device anywhere and at any time.

The features that you will enjoy include;
1. Self- registration & Login (Username + Password + Biometrics)
2. Switch Context (Service agreement selection)
3. Dashboard overview
4. Accounts overview- Operative, Deposit, Loan, Savings accounts and Credit cards
5. Mobile money (Send money to Mobile, Mpesa Pay Bill, Till)
6. Local payments (Own, Within, Pesalink and RTGS)
7. International payments
8. KRA Payment
9. Pesalink to phone
10. Utility payments
11. Airtime top-up
12. Joint account:- Payments approval.
13. Transaction History
14. Statement
15. Services Requests:- Stop cheque and Lock/ Unlock credit card
16. Manage Standing instructions
17. Beneficiary management
18. Profile management:- View basic customer details, Add a profile picture and remove profile picture
19. Preference and settings:- Change password, Disable transaction OTPs and Setup biometrics (Mobile apps)
20. Step-up authentication:- OTP via SMS and OTP via Email
21. Notifications
22. Logout.
23. Digital Lending:- I&M Bank's Unsecured personal loan (This feature is expounded further below)



DIGITAL LENDING - I&M BANK'S UNSECURED PERSONAL LOAN

The Unsecured personal loan is the unsecured instalment-based loan offered to existing I&M Bank customers that have been pre-scored/pre-approved to meet their short and medium term needs.
Unsecured loan features:
• Loan minimum limit amount KES 50,000
• Loan maximum limit amount KES 3,000,000.
• Processing fee Charged at 4% flat on the loan amount.
• Excise duty – 20% on the processing fee amount charged.
• Loan tenor Min 1 month – Max 60 months.
• Loan interest charged 14.8% pa.
• Credit life Insurance Fee 0.028% per month
Which customer is Eligible for a Personal Loan?
• A customer who has an active account with I&M Bank for a minimum period of six months will be eligible for a personal loan.
• An individual who is within the risk appetite threshold that has been set by the bank.
• Customer that has no non-performing loan facilities
• Customer that has passed all the eligibility business policy rules
The amount of one’s limit growth/reduction will depend on their savings and loan repayment behavior. Having a good loan repayment history, channeling your salary/Business proceeds will increase their chance of increased loan limit.
The customer’s loan instalment shall be recovered from operative/transactional account every due date.
The customer is at liberty to make early payments with no consequence to them in terms of penalties.


Our Privacy Notice:- https://www.imbankgroup.com/ke/information-security/privacy-notice/

Our Personal Loan Terms and Conditions:- https://www.imbankgroup.com/ke/wp-content/uploads/sites/2/2022/03/TERMS-AND-CONDITIONS_Personal-Loans-Final.pdf

Ratings and reviews

The app used to be good. There's however this particular bug, likely, that keeps throwing me out of the app everytime I'm transacting: "Session expired...." And keep telling you the same thing on every login attempt. This can be really frustrating at times when you're out there and need to make payments or withdrawals. I'll revise the rating on the next update.

I'm reading the reviews of users (year 2024), and I share their frustrations. I'm unable to access the account the whole day and night. Called customer care 5 times, and in each case, I was given different "solutions" to try, and NONE of them worked. I'm frustrated since I had an urgent payment to make. Going by what I'm reading here in the reviews, it's evident something is amiss with the app!! I'll be opening a new account at a different bank tomorrow! I'm done with this bank!

App is just not production ready. Bad onboarding experience. Spent a whole weekend just trying to create an account, the whole experience was damn horrific having to refill forms every single damn time. .....Customer support on call was however reachable, but i wish the app would just work on its on. Its all but just fancy ui, struggles to do very basic stuff