The delivery and ordering were smooth. But the online customer service for refunds was unhelpful. Refund was delayed and I was not notified. Repeated website errors during my returns procedure. Online customer service officer spoke condescendingly, implying that I had not filled in contact details correctly. He or she also completely ignored my displeasure and forwarded an old email to me without any message.
The sales chat executive(Prerna) told me she could not share what the length of a product(basic braces) was. I checked the find my size option in the app, except the product was not mentioned. To everyone at Zara: Seriously? Who hides sizing information from customers? This is how pathetic service/policies make brands lose loyal customers. Uninstalling app for good.
Every single thing is out of stock. So if you're not going to deliver anything then why do you have this app?? If specific locations or countries are blocked then why do you even let is register? Total waste of time
Your last updates doesnt include store check in, so i delite your application, because its no use anymore
I ordered a bunch of stuff... Hope gets delivered soon and in good health...
Very stupid when i make a search
Improvements in user experience
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