
Dawna Gierman
- Flag inappropriate
- Show review history
update: my items were restored upon login today. I've been playing this game for years. millions of coin, thousands of gems accumulated and bonuses, collections. I've never had an issue with phone upgrades. this time I did. my level shows up on the new device but everything else is gone. I contacted them through the app and was asked for proof. thank goodness I took a picture of my old phone game status before I wiped it and I replied. no response
5 people found this review helpful

olympusgarden olympusgarden
Oh well, not so much fun anymore. I lose most of the time now. Especially since they lowered how much you win in the games with 9 lines. Sometimes i play for hours, no bonuses, no flying sacks. And they make the games worse when you tell them about it. I lost most of my coins, and then I bought the wrong gempack and now not able to get refund. Not from Google and not from Joyvoo. Sad. No more in app purchasing for me. Google said they will investigate. So lets see what happens.
5 people found this review helpful

Nanette Hartfiel
I love this game! I had problems and had to update this game and then I could not get in to the game, I sent 2 emails for help, I have been playing this game for years and was up over 1100 or more levels and got no response, so I tried to uninstall,and install and lost everything, really pissed off! !!! But now back up in levels and enjoy it every day. 100% recommend.
48 people found this review helpful
Hi Nanette! I'm sorry to hear that you had that experience. If the problem persist, please don't hesitate to send us a message at support@joyvoo.com. Looking forward to hearing from you. Thanks!