Another update, Log in issues fixed. FINALLY. However, it opened to old data. I had to refresh it. As others have stated, the app should automatically update. 10 days later and the company has not fixed the problem. I am now receiving notifications, but I cannot access them. I contacted the company a third time and again received a useless replay. I having the same issues using the app on my Android as others have mentioned. The app says I'm logged in but I cannot see any information. I'm stuck in an endless loop. Logging out and/or reinstalling did not fix the problem. I contacted the company by email and received a useless reply. The person seemed unaware of the issue or the reviews that are being posted. The app is now completely useless.
Most features on this app are useless. I installed it to monitor grades for my three teenagers. When a grade is updated I'll get a notice but it doesn't take me to the specific grades or assignments. And the grades and assignments listed aren't current or listed by class. I have to go on my computer to check the details. All I really use it for now is as a reminder to go online and check their grades. I really hope tax dollars aren't paying for this.
The past 24 hours I haven't been able to refresh the graded assignments. I hit the refresh button and after about 3 minutes of waiting i get a pop up saying they might be having technical issues and if this continues, contact campus portal. Well I go to contact them and it took me 20 minutes to find 3 phone numbers. 1st number goes straight to voicemail, 2nd number is an automated recording that eventually hangs up on you, 3rd number I talk to someone and explain what is happening. She transfers me to the "help desk" which is another automated recording that eventually hangs up on you. In summary I think their customer service is well below average.
The app is out of date, loading grades takes a million years, and it won't even let me turn on notifications. I've seen the iOS version and it is miles ahead of this version. Also, I can't even check my grades or attendence anymore The notifications work fine, but it will not update in the app at all.
*even though there was an update I still can't login* I have been using this app for 3 years and all of sudden, it says the same district code doesn't exist. I can't get to my account or use this app at all. Please fix the app so that it's actually useable. NOTE: if you already have this app, don't uninstall and then reinstall in hopes that it will fix your account. It gets rid of the grade notifications you were receiving, leaving the app completely useless.
So besides needing to log in and re register my phone every other time I use the app, It can be useful when it works. You would think these issues would be fixed by now
Addressed login issues
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