MyINFINITI App

Nissan North America, Inc.

About this app

The MyINFINITI App is designed to help you get the most out of your vehicle and overall ownership experience. It brings remote access, security, personalization, vehicle information, maintenance, and convenience features from your INFINITI to your compatible Android phone or Wear OS (please be aware that not all wearable devices are supported).

The MyINFINITI App is available for use by all INFINITI clients, though the experience has been optimized for vehicles 2014 and later. The complete MyINFINITI experience is available for clients with an active INFINITI InTouch® Services Premium package, available for select models 2018 and newer.* For a complete list of available features for your specific vehicle, or to access or start your subscription, visit owners.infinitiusa.com.

With the Premium package trial or subscription and a compatible vehicle, you can:
• Remotely start and stop your vehicle**
• Remotely lock and unlock your vehicle’s doors
• Remotely activate the horn and lights
• Search for, save and send points of interest to your vehicle
• Check vehicle status (doors, engine, mileage, remaining fuel range, tire pressure, oil pressure, airbags, brakes)
• Locate your vehicle
• Access your latest Vehicle Health Report
• Keep tabs on your vehicle with customizable boundary, speed and curfew alerts***
• Connect with an INFINITI Personal Assistant®

The following MyINFINITI features are available to all INFINITI owners regardless of subscription status:
• Manage your INFINITI account and preferences
• Make a service appointment with your preferred retailer ****
• Receive notifications to make you aware of any applicable vehicle recalls or service campaigns
• View your vehicle’s service history
• Refer to your vehicle’s INFINITI maintenance schedule
• Access FAQs
• Access helpful guides and manuals specific to your vehicle
• Review Warranty information, tow coverage, and Roadside Assistance coverage
• Connect to Roadside Assistance
• Access the IFS Account Manager app
• Connect directly with INFINITI to get assistance or ask questions

For important safety information, system limitations, and additional operating and feature information, see dealer, owner’s manual, or www.infinitiusa.com/intouch/legal.
* Models 2018 or newer that are not eligible for INFINITI InTouch® Services are as follows: 2018 (Q50, Q60, Q70, QX30), 2019 (QX30, QX50), 2020 (Q50, Q60, QX50, QX80), and all 2021 models.
** Remote Engine Start System to be used only in accordance with laws or rules in effect in your vehicle’s location.
*** Before deleting a vehicle from your account, it is recommended that you delete all personal data and any alerts you have set (Speed, Boundary, and Curfew Alerts).
**** Service appointment booking experience may differ based on retailer selected.
IMPORTANT INFORMATION: The INFINITI InTouch Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network. As of February 22, 2022, all INFINITI vehicles equipped with the 3G cellular network will be unable to connect to the 3G network and unable to access the INFINITI InTouch Services features. Clients having who purchased an INFINITI vehicle with this type of hardware must have enrolled in INFINITI InTouch Services prior to June 1, 2021 to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations). For more information, please visit http://www.infinitiusa.com/connect/support-faqs.

Ratings and reviews

I've had this app for over a year, and even after an update it still does not work 100% good. Any actions that I select loads for minutes before either crashing and saying it can't be completed or to actually work. I'm giving it only two stars because it works but is annoying that it takes so much time to load and then, surprise!, it can't complete the task.

I'm disappointed that you can't even use the app unless you pay for the service. I assumed basic functions would be free but no. I believe newer vehicles you get a free trial at least but I bought a pre-owned 2018 QX80 (from an authorized dealer) and that means I didn't get a trial period of the services in the app. It would be nice to at least have that option before signing up for a full subscription.

Changed from 1star to 4, the app keeps improving and getting better, thank you for doing this. Like the concept of being able to control most of the car functions and especially like the updates for maintenance schedule. Problem is the app worked for one day and now won't even function. Just keeps saying won't let you sign in, try again later. Even when it was working the app would not start the car unless it had been locked so I would have to lock the car first then tell the app to start.

What’s new

• Premium package subscribers get access to our new Collision Management feature, making post-accident support easier than ever.