Use this app to for loan payment. Gets low rating for not being able to add principal to payment. Hard to navigate. Anyone who thinks this even an okay app needs to bank anywhere else and find out what good service means. Don't tell me you'll fix it, show me. Easier payment history navigation, pending payments, and add principal.
Update: Alerts still do not work. I have an alert set for my accounts to alert me of when direct deposits post. This alert worked at one time but has stopped working. The alerts are turned on in settings. I also have an alert set for daily balance. That one doesn't work either but did at one time. Using app on a BlackBerry KEYone and a Moto E4, both on Android 7.1.1. App is even "not optimized" under battery settings. Needs to be looked into as this has gone on for several updates. Even have deleted and reinstalled app on both devices with no effect.
Would be nice if customer service knew their systems better. I asked them to turn off paper statements for me and they said due to the type of account it is they cannot. I go into the app and you can turn it off. I had three emails going back and forth asking them to turn it off and not one rep said oh yeah ah you can turn off paper statements in the mobile app. . .
The app I helpful and the saving you can activate towards your account are great. But the app doesn't show you at all when you get a refund added back to your account. So you are never sure that you got the money added back. It's really confusing and frustrating.
The app does everything you need it to do, it's easy to use, and it's pretty stable. There are some features I find unnecessary, but they don't get in the way of the primary feature functionality.
This app doesn't work. It won't load and I have been unable to even see my account balance. It just says retry and freezes again. It's been like this for 3 days now.
With this update, you’ll get:
• Easy Zelle setup to send/receive money with friends
• A one-stop car shopping tool to find and finance your next car
• Improved Small Business account opening, including the ability to save a credit card application
• Ability to add credit/debit cards to PayPal
Our Mobile Banking App is certified by J.D. Power for providing “An Outstanding Mobile Banking Experience”.
For J.D. Power award information, visit jdpower.com.
Please rate the app in the Play Store.