Review from Daniel Barrett
Major issues with deposits! I have to take any where from 10-20 pictures each of both sides of the check before it finally accepts a picture that works for BOA. I work for myself, and I work late! Twice now I have come home with a handful of checks and I only have 10 minutes to deposit them, but since I have this major issue with the app wanting to autofocus and screwing up the picture. I now miss out on depositing valuable money needed for my account. I would say to avoid the frustration, I would rather go out of my way to an ATM.
The app is wonderful and allows you to do everything with your account and it is very easy too use. I manage my account and I love it. I have banked with BOA since they were Southern Bank. Some of you may not remember that name, but it was a long time ago. BOA has always been good to me. They take care of any problem I have and always treat me like I am very important to them. I would never bank with any other bank. The app works great and uou can do anything with your account. I love BOA. Keep up the good work.
Zelle is total garbage if you want to make transfers when all it asks for is the email or phone number associated with the account. Did they ever think that you might have multiple accounts associated with the same info? Tried to transfer money and the money got put on hold indefinitely and I had to got to the bank to get this fixed. The woman helping aggrees that Zelle sucks after the hassle of how flawed it is. Other than that this app is very useful.
I like the app, it's easy etc. My only problem is that when I check my balance on my phone when I cannot go check on an ATM, it gives me a positive balance, therefore, I make a purchase assuming I actually have that balance. I would think I'd have some money leftover before I get paid again in a few days. Next thing I know my account has been overdrawn... this is the third time it has happened. This is the only bank I have issues in regards to this. What's the point in having the app which gives me a balance I'm assuming I have, and then I have a customer service person telling me to always check my ATM instead because it's more reliable?? That's my only issue, but overall, the app is easy to use, but I am considering of looking for another bank.
B of A app is very useful. I have used it for at least 3 or 4 years. I never go in to the bank to see a teller anymore and only need an ATM for cash. Transfer money between my accounts, deposit checks with my phone, pay my BoA credit card with a transfer just like the credit card is another account. And I LOVE paying all my bills with the app. I now write maybe 5 paper checks per year instead of 8 to 12 per month. The app is available and working about 23 hours a day. It sometimes goes offline late night (Chicago, USA time) for maintenance.... and even then it is back up in 30 to 60 min. A year ago or more the app lacked a couple key features but they fixed those.... all good now.
Much improved. The Bank of America app used to be far behind other apps from Wells Fargo and Chase. It has been improved to the point that it is very competitive and I don't have any issues with it any more. It is quick, very intuitive and easy to use. It is a full featured app.
Well I never have to run to the bank for an errand anymore. I can cash checks anywhere, make transfers even to an individual only knowing their number, click on local cash back deals, lock my card in case of theft, instantly am able to look over recent transactions, I even get an alert if a transaction is made online so I will know if its me or not. Basically everything other than have paper money come out of my cell phone. I love the app, so much as a non fun functional thing can be loved, of course I like ice cream and going out for fun more.
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